Walgreens,

514 Farrell St, Burlington, VT 05401, United States

"12/21/2023 at 11:30AM - Just so proper employees are noted/notified if they ever see this. I picked up photos (ordered online, processed within an hour for pickup) and a few other items. It was very busy. I got in line and dreaded the wait. There was an older woman at the cashier killing it - she was moving that line very quickly. She called over to her very busy coworker - possibly manager - a man probably in his 30s who had a great attitude. They were a lovely team. There was a little bit of banter between them not different to what I hear in my own workplace, which made me laugh a little. The man who came over was talking about how busy photos were today I'm assuming because of the holiday season, but was not being negative at all and was clearly working really hard to get things done while maintaining a positive attitude. When he came over to help on register he didn't get that poor posture or mood change you see people get at other places - he remained calm and collected, joking around with the woman. I see some terrible reviews here and a few of them mention a specific employee. Who I saw today was not that person and that's how much the right employees can make a difference. This may seem like a long post for a short interaction, but I was impressed because I'm not used to seeing this anymore."

"I agree with the other reviewer, when I was there he was laughing and high. One time he was on his phone texting and one headphone in his ear. No greetings what so ever or saying anything. Walgreen isn't the same, you don't feel welcome or get help when needed."

"empty shelves and sincerely very scared with the cashier. he was probably very high, laughing to himself (probably from the thing in his ear), and couldn’t explain to me how to redeem the Walgreens promotion from my app, didn’t say hi, bye, thank you, it was very weird"

"GARBAGE pharmacy. No one ever answers the phone, they take FOREVER to do anything, and rarely have the medication you need in stock. Why is it so difficult to keep medicine in stock for prescriptions patients use MONTHLY?! Also, fun fact: Walgreens (at least in Vermont) has gone to a call center for their pharmacy. The first person you wait for is the call center and then they will transfer you to the "distribution team". They transfer you to the dang store pharmacy you wanted to talk to in the first place! Terrible system. Change your prescriptions to a new pharmacy and don't waste your time!"

"The staff is funny cool and nice. The manager Ken is super awesome. I go here with my baby everyday and they are so concerning and helpful. To me that's different being African American that's not the service I get going into stores. Only thing pharmacy is out of control."