Russell Animal Hospital PA: Dr. James Paine, DVM 286 Pleasant Street, Concord, NH 03301

"Lobe the atmosphere. Been going there so long, can't think of anywhere else."

"Very professional, the Dr and tech were both very nice to my GSD who has a bit of anxiety"

"On Saturday a.m., I noticed my 1 year old male cat was not himself. He wasn't very interested in his food and I didn't see him go to the litter box that morning. I kept an eye on him for a couple hours and he seemed to be getting worse. He was clearly very uncomfortable and seemed sore in his back end. I brought him to Russell as my boyfriend takes his cat there. My primary vet clinic is not open on Saturdays. Once at Russell, they said they had to call my boyfriend for permission for me to have our cat examined. He had previously done that when we took his cat for a UTI but they said I wasn't in the system. They called and he gave permission again. They did a very quick exam, seeing that my cat was very uncomfortable and they said his bladder was full. They expressed a small amount of urine but my cat was clearly uncomfortable when they were squeezing that area. They gave a pain injection and sent us on our way with no testing or xrays of any kind. I was told to keep an eye on him and to let them know on Monday how he was. Of course they said to contact the emergency clinic if things got worse but they did nothing else. We went home and my poor cat got worse over the next hours. He could not pee and wasn't interested in food. He was in and out of litter boxes but not peeing. He was crying and pacing. I contacted the emergency vet VCA CAVES. I was asked to bring him in. I did and he was admitted with a urinary blockage which can be fatal if not treated immediately. He spent 2 full days there with IVs, catheter, lots of meds and a hospital stay. It cost me $2700 and he is home now but still very unhappy, uncomfortable, peeing all over himself. He endured a traumatic experience. He is very slowly making tiny strides in recovery this evening but I feel as though RUSSELL was neglectful in their assessment and lack of treatment. I feel like they just wanted to treat my cat's discomfort and pain without looking further into the cause. If they had taken more time to try to find the cause of my cat's issue, I feel like things may not have gotten so bad for him. I found the whole experience very upsetting and will not take either of my cats back there."

"Great place have been bringing my pets ( 2 cats 3 dogs ) for years"

"Such a gem of a place! The staff are so caring, gentle and knowledgeable, it was worth my commute from Manchester. They were up front and stuck to the pricing plan, no $urprises or hidden fees, no high pressure to buy products or schedule expensive procedures. They genuinely care about the pets and their " parents" as well. The new patent welcome kit was so great, the icing on the cake. They called to check on my Gracie this morning to see how she was coming along. Excellent vets are so hard to find, glad my search is over. They will surely be seeing plenty of business from me in the coming year as I have 5 more where Gracie came from lol"