Maine Gold & Silver

"I am so happy that I decided to go there. There was two ladies that helped me and made it well worth it. I have been wearing my grandfather’s World War II dog tags for almost 30 years. As you can see, I have fixed it before but was not able to this time. When I went in there was a lady that told me they were four weeks out because they were short on staff. I said oh OK bummed out and asked if she could recommend me someplace else. Lady number one asked me if she could see it. After she looked at it for a minute, she asked me if I would be able to go do something and come back in a half an hour. I said yes that’s possible why. She said that she would just cut one of the links hook the other one to it and then solder it closed. I was excited and said yes thank you very much ma’am how much do I owe you. She told me nothing. When I got back she said oh we’ve been waiting for you because there was a change in plans, but didn’t want to do it without asking you. When she told me what she was doing, I figured there would be a cost. Once again, she said no. Lady number two is the kind lady who did the repair itself. To end the story, their kindness and heart they put into their goal is beyond this world. Thank you once again if you read this."

"Customer service is lacking at Maine Gold & Silver. I have been in quite a few times now over the last several years and each time I have to wait for someone to even acknowledge my presence. Never greeted with a smile or a friendly disposition … more of an attitude that I am being an inconvenience to them. My husband purchased a Mother’s Ring for me a couple years ago from Maine Gold & Silver and one the stones kept falling out. I had to bring the ring back in for a replacement three times and the woman at the counter was very rude to me ( like it was my fault the stone wouldn’t stay in). I like that I can go in with gold and sell/trade it in, but hesitate now due to the unwelcoming feeling I have felt each time I go in."

"Always feel good shopping here. I feel they are trust worthy been doing my buying and selling here for yrs"

"I stopped in one afternoon after speaking with a woman on the phone stating I was rushing to make it down so they could look at something and possibly buy it. I got there just a few minutes after 5pm and was greeted by a woman stating we don't do anything after 5pm. As I tried to explain that I had spoken to someone the same woman again said we don't do anything after 5pm. When the woman I spoke to over the phone heard me she came over and gladly took care of me. Outside of the woman I spoke to over the phone who was very friendly and helpful everyone else seem put off that I was there and more interested in closing the store. Sad really."

"We have been going to Maine Gold and Silver for years. The friendliest staff and fine quality workmanship make it my go to place for new jewelry and repairs. The designed my wedding set with me and I get so many compliments."