SureStay By Best Western Lewiston 516 Pleasant Street, Lewiston, ME 04240

"Dated furnishings and unexpected charges for my small dog. Comon Best Western, $32.62 a night pet fee? Post these charges up front, not at check-in when this place was booked as “pet friendly”."

"I flew into Maine to visit my husband who is at the shipyard there with the U.S Navy. The day we arrived we checked in and went to get some essentials from Target, where we were told to evacuate. The entire city was on lockdown due to the mass shooting that occurred less than five minutes from this hotel. Despite never even going into a room, hence why we had all of our belongings, we were still charged and only refunded a portion of what we paid. $300 they’re still refusing to give back. We had to drive an hour away and pay $800 elsewhere due to the shooting. This hotel was on lockdown till the gunman was found and is not understanding of the situation. As a military family with many children, the trip was already expensive and we ended up paying for two hotels one of which we never got the chance to stay at. I wouldn’t do business with people who are unkind and money driven to the point they won’t refund us for nights we never got to stay due to the mass shooting next door. We are actively trying to resolve the problem with the property manager who is unwilling to give back, and our bank."

"If I could give this hotel 0 stars I would. The rooms stink of cigarettes, when I complained to the manager he said it's impossible as the hotel has a no smoking policy. My colleagues room also stunk. Manager offered to swap our rooms but the other room smelled exactly the same. Manager tried telling us it's the smell of the cleaning product. I asked the cleaner if the room smelled of cigarettes and he agreed. The rooms are not soundproof, you can have a conversation with your neighbour through the wall without even shouting. The hotel is noisy with workers in and out all the time. Breakfast is appalling. On one occasion the manager just entered my room whilst I was in it without knocking and proceeded to have a look around without saying anything. When I challenged him he said he thought I messaged him to say I had an emergency in the bathroom. I told him this is unacceptable and he just walked out without apologising. The hotel itself seems like a halfway house for recently released prisoners. On more than one occasion the police would pull into the car park and check out the back of the hotel. This hotel gave me a severe uneasy feeling and I couldn't wait to leave. The WiFi was good though. I'm editing this review after reading the response by the owner. My behaviour at the front desk? I wasn't rude or angry. I simply explained my problem with the room. You did not offer a refund. That's a lie. If you had offered a refund you can rest assured I would have taken it as the room stunk like an ashtray. As for your excuse that the room smelled of cleaning products... that's another lie as I asked the cleaner if I could smell what he uses to clean the room and he let me smell it. It was nothing like the same smell. My review is an honest review of your sub-standard hotel. Honesty is something you should work on as well as getting your hotel into shape."

"Loud hallways late at night. Great checkin experience. Room was fairly clean, nice renovation. Positive review ends with that. Room not as advertised. Small. No closet/wardrobe. No drawers. But worst of all: room as formerly a connecting room. Since renovation, furniture was placed in front of connecting door. However, when some one was in adjacent room, you could hear EVERYTHING, see light around entire door, and smell everything in the other room. Pretty obviously only 1 door between rooms. Average volume music Kept us awake 2 nights in a row. Even called front desk and heard them come and talk to the room. Nothing changed. Room should not be rented."

"This is an old motel 6 , and has definitely Been remodeled and new owners. Their rooms are nice, hardwood floors, so no carpet full of bacteria. And rooms are super clean, the bathrooms were nice and big, showers were nice. Huge TV's and lots of channels. Free continental Breakfast. Would ABSOLUTE Stay here again, and recommend it."