Advantage Appliance Repair Inc. 447 East Central Street, Franklin, MA 02038

"Ryan was my technician and he is definitely one of a kind. He called 30 minutes before he was to arrive at my appointment. Both times. That is 10 stars for me right off the bat. Very nice very respectful. He even put booties on when he came in my house. Very thoughtful. Ryan arrived on and worked very hard on both my washer and dryer, explained to me thoroughly, what was going on with both the washer and the dryer. The parts were ordered the same day, and Ryan was back by Friday to finish fixing my washer and dryer…. Customer service, 100%, The skill factor 100%, hands-down, 100% thoroughly satisfied"

"While our 4 1/2 yr. old beautiful Kitchen Aid high end refrigerator was ultimately determined to be not repairable, we did appreciate Advantage Appliance Service and Jimmy (our serviceman) and the way they conduct their business. We especially appreciated knowing what time of day we could expect Jimmy to arrive. That was very helpful. Jimmy also was very informative on when he would be arriving as well. Jimmy was very pleasant to work with and was very diligent in his efforts to repair the refrigerator. I would highly recommend Advantage and Jimmy for appliance repair work."

"Your service technician was very knowledgeable and courteous. He answered my questions with easy to understand explanations and why he was performing the steps he was taking to assess the appliances he was evaluating. This made it easy for me to make decisions about what to do."

"My wife and i simply loved Amanda. She was an absolute beast in getting the jobs done. So helpful, kind, and knowledgeable. I mean this with the utmost respect, but Whatever you’re paying her, it better be enough because i would 100% poach her for a job at our company doing luxury apartment maintenance. We’d kill to have someone as good as her. Unfortunately my washer won’t be under warranty much longer so i won’t need help going forward, but if i did. I’d ask for Amanda and nobody else. A+"

"I have been lucky enough to get Chuck as the Service Technician before this appointment, so I was so pleased to see him back. Very respectful and knowledgeable, excellent communicator with great problem-solving skills. I give this a 5 star rating even though the 30 year old washing machine was unsalvageable and we had to pay for that diagnosis. I really value his recommendation to buy a new machine as being the most reliable next step for our needs. He even shared insights for our shopping expectations. Pleased with our outcome. Thanks and I look forward to the next session for my refrigerator part replacement."