Franklin Transmission and Auto Care

"I highly recommend Franklin Transmission, the work on my Ford Fusion was done right the first time at a very fair price. They were very accommodating as I lived out of state and they made very easy arrangements for payment and pickup over a weekend!"

"I thought I was having a transmission problem because traction warning light came on also engine light was on Franklin transmission check it out Call me to tell me that it was not my Transmission but a front hub and the abs system that caused the problem Had it fix in a couple of days Great job thanks"

"I’ll try to keep this simple. Rude and dishonest! After waiting almost 2 weeks my car was finally looked at and was told (after I had to call 3 days in a row) that our transmission needed to be replaced and it would cost around $2800. I called world class transmission in Mendin to see if the cost would be the same there and spoke to Kyle…he thought it was suspicious that the transmission would need replacement given the age/type of car. He also sounded very knowledgeable and motivated to find a better solution than to just throw a new transmission in so we brought the car to him. Had to pay Franklin transmission $150 diagnostic fee only to find out they never actually looked at it. They “ran codes” and that’s it…never put on a lift and never actually saw our transmission. At world class he actually looked at it, found that a couple of bolts were missing, the pan and fluid needed to be replaced…and we were out the door at under $700. After discussing this with Franklin, they were defensive and rude. Not sure how they’re so busy over there. Probably because there aren’t many transmission shops in the area…but I recommend driving farther for good honest people that actually care about what they do! Our car is running fabulously thanks to world class in mendon!"

"This business took advantage of a woman who has a son in college in Franklin and I had to entrust a near by auto place to repair his car. ( So he could come home for Christmas) After speaking with the owner's wife who was very rude, he replaced the transmission for a higher price than he quoted me. Furthermore, this man knew that I lived 20 hours away so he spiked the prices extremely high. He charged $23.99 per quart for transmission fluid and he charged me for 10 quarts when according to the dealership the car can only hold 7 quarts. This is also 3 times the amount the dealership would have charged. And lastly he charged my credit card for an amount that I did not authorize. I do plan on notifying the Better Business Bureau. Shame on Franklin Transmission !! You said in your response that you quoted me $2,000- $2,200 but yet you charged a credit card of mine for over $400 more and I did not authorize you to do that. Also I'm not sure I understand what you meant by $100 for transmission fluid. Your quote said $23.99 times 10 which equals $239.90 for transmission fluid not $100. And I see in your response to this review you began to mention things like a CPI charge that was never discussed with me nor approved by me. So while you are making comments to try and justify your actions after the fact, I just want people to know the facts about your fraudulent transactions and your unfair pricing. You took advantage of me and it was wrong! Beware of this business and I am glad an investigation is being conducted."

"I am so thankful for Franklin Transmission! They diagnosed my sons car quickly and fixed it after many other shops told us differently. Their pricing and service was phenomenal and I highly recommend them"