Franklin Ford Service,

175 E Central St, Franklin, MA 02038, United States

"As a small business owner for the past 20 years I have never written a review, good or bad, about any business. Unfortunately I have to share the awful experience I had with Franklin Ford Service. In the past they have been OK except for the fact that they are way overpriced and take forever to get your vehicle in. That being said I had a "power steering assist" issue with my 2017 Ford Transit Connect and brought it to them about two weeks ago. They claim they hooked it up to the diagnostic machine and took it for a test drive to find nothing wrong. That cost me $185.00. I was relieved at the news nothing was found but as I was driving it home the "power steering assist" message came back on which makes the vehicle go into manual steering mode which is like wrestling a bear, even for a small truck. I reached back out to them and made an appointment for the following Wednesday, six day later, and could not drive the truck that whole time. Believe me, I get it. Stuff happens to vehicles but this truck only has 54,000 miles on it and I've already had transmission issues as well as the steering issue. The repairs just on those issues are worth more than half the value of the truck. Franklin Ford gets back to me with an estimate to repair the steering for $2800.00, yikes! What can I do, it needs to be fixed so I tell them to go ahead. I get a call that afternoon and the truck is ready. I go down and pay and to their credit it came in under the $2800.00 by around $250.00. I guess they felt sorry for me owning a lemon. I couldn't get the truck home till the following morning so I pick it up first thing and as I'm driving it off the lot it sounds like the tires are going to fall off even when I run over a pebble. I immediately call them and bring it back. A little later I get the call that my sway bar links need to be replaced. Unbelievable, but both went bad at the same time right after I had the rack and pinion assembly replaced and a front end alignment. They tell me its going to cost me $350.00! I tell them that they broke it and I'm not paying anything. They tell me that I must have broken it. At this point I'm going out of my mind! They tell me it would be much more but they're only charging me for the parts, like they're doing me a favor. How about you guys broke it and fix it right? The part that really bugs me is that they let me drive the truck off the lot with that issue which could have led to an accident. I don't even think they took it for a test drive after the repair because clearly if they did they would have noticed the "loud clunking" coming from the front end. Don't they think that if it was making that loud noise I would have mentioned it? I spoke to another mechanic and he told me the chances of both sway bar links breaking at the same time is almost impossible and that it could have and probably did happen during the repair or alignment. Bottom line, stay away from this shop! They only care about money and don't care at all about your safety. I will never bring my vehicle back to them even if that means bringing it to the junk yard first. They should be ashamed of themselves for trying to blame me for something they broke. I've always been a loyal Ford owner but after this experience with the quality and service of this vehicle and especially Franklin Ford I will never buy another Ford anything."

"Avoid this service center. Overcharged for labor, then when I drove off the lot I felt something wrong immediately. Brought it back and it turns out they neglected to use a necessary bracket on a new motor mount. Tech said it was too hard to remove so he didn’t install it. So the motor was improperly mounted and they let me drive it away. I had to show the tech a YouTube video on how to remove the old bracket and install it with the new mount. Disorganized, shoddy work, and definitely giving scammy vibes"

"Unfortunately, we have had our last bad experience with getting our cars serviced at this dealership. We usually get the package called “the works” where they go through and inspect the battery and filters, fill the fluids, change the oil and check the brakes. I had this done before a 14 hour long trip, and upon arriving at my destination, a mechanic friend, inspected and all of my fluids were low. They had never filled them at the dealership like they said they did. My husband had to get a new battery today after literally having the dealership assess the battery two weeks ago. It died on him and he required a tow. This is so unfortunate as we have had such good luck with ford dealerships in other states that we have lived, but absolutely not this one. Find somewhere else to get your car serviced because they will charge you for things they never do here."

"The service department at Franklin Ford has mistreated me for the last time!! Timely service and communication is non existent at this service center. Its the most backwoods shady place i have dealt with for service"