The Vault 135 Main Street, Northampton, MA 01060

"Super friendly, love shopping here, very helpful!"

"Awesome customer service and friendly staff easily makes up for their lack of Juice options. It appears to be a store more catered for weed paraphernalia but they still manage to go above and beyond with how they treat their customers. Of all the places I've gone to for my electronic cigarettes needs since moving to Western Mass, they are the best. Hands down. UPDATE: Dropping a few stars because the prices have skyrocketed since my review has been posted. No one should pay $40 bucks for a five pack of coils."

"EDITED REVIEW: Dropped another star- This is THE 3RD time that I've come here, and the store isn't open! This is becoming a huge hassle, one that may just encourage me to buy online and have it shipped to myself rather than trying to buy local, but standing outside for hours collectively waiting for someone to show up it's completely disrespectful. Your customers shouldn't be the one enforcing your posted store opening times Good staff, (they would've earned 5 stars from me) but store hours are not consistent,. Store was supposed to open at 10am. The telephone number that they have you call, goes to a woman at Shop Therapy, who had absolutely no idea what I was talking about (or even the store that I was referencing, for that matter). She told me to "go do errands and keep checking back until he gets there..." I waited over an hour for the worker to show up and open the store. When he arrived, he then asked me to "give them a couple minutes" to chill with his coffee, before he "opens" the store, soooo... No apology. No "sorry I'm late". No "I'm sorry for being disrespectful". Nothing. It's now 11:09AM. I'm still outside. (meanwhile, 4 customers have left) He jamming out to tunes, inside. I still don't have what I came here for. P.S.- had a typical response like: "there was a lot of traffic" or "my child needed an extra diaper" or *anything at all*, anything-, I probably would've just let this slide entirely."