The Home Depot

"I thought I will let it go but the agent Mohammed was so disrespectful and threw me out of store .A pro who just spent more than 50k in the store . I had bought few fences and three of them I did not use so I decided to return . All were sealed wrapped in plastic but because soil is wet there was mud on the corner which would shake off after drying but they refused to take it back . I had to haul it back to west Roxbury and they did not even say nothing and took it back . I think Mohammed like people should be terminated asap . The store rating is reflected by its employees. Only home depot upper management should do something about this store . It has one of the rudest employees I have ever seen"

"We got flat and limped to this location because they showed they were open until 10pm with fix a flat in stock. We made it with 15 minutes to spare and thought they were going to be the hero of the night…but they were closed, doors locked and gates down. Don’t advertise times you are open then not live up to your word, people depend on it."

"The worst location for customer service. Placed an order in person for 12 wall tile boxes during Black Friday weekend. Upon delivery I was not satisfied with the product (I was also missing 1 piece of tile in a box). Brought the items back to this location to return (as stated on the return policy) only to be denied, stating that it was a “special order” (which is a fact because I had to order it through them as it was not available in store). Was passed around through 6 different people who said they couldn’t accept it, though policy says I am able to return but subject to a 15% restocking fee, which I was fine with. Another associate said I couldn’t return it because they don’t have space in their massive warehouse. The special order turned to a “custom order” and was continuously denied. Was also told that if I had purchased the tile on my own through the website, I would be able to return it easier. I placed the order in person with the assistance of a sales associate. There is no difference in how I made this order at all. Was advised that the vender would have to approve the return, which when contacted, stated that I need to place the return through Home Depot. Called corporate in 4 different occasions who said they should be able to accept my return but I had to speak to the store manager. For the past 2 weeks I’ve called everyday to speak to the store manager, who was either on lunch or in a meeting. Was told I would be receiving a call (never called back). Called the store today and was told he was on vacation for 2 weeks. And now apparently the vender does not accept the returns. Now I’m stuck with 1600 worth of tile. I was told before when I placed the order that I signed off on the order. The order never said “final sale” or not returnable. I was never advised before placing the order that I would not be able to return it. The staff here believes that this was a custom order, like I requested this to be made to my desire, like paint or cutting a custom dimension for blinds. This was an item available online and not custom, hence the “special order” term. Even the return policy states I could return it, unused within 90 days. By far the worst store who does what they want, does not follow their stated policy, poor customer service, manager is unknown and unseen, manager on duty is pointless as he couldn’t make his own decisions, a customer who is in need of assistance in the store is bounced around 6 different people for almost 4 hours."

"Renting a moving vehicle from here is so hassle free and fast its amazing. I'll never go back to uhaul again. I recently moved so I purchased all of my appliances from here during a holiday sale and I saved a ton. The older gentleman in the washer and dryer dept was so patient and helpful. He made the stress of finding the right appliance less stressful with his knowledge. He also helped me with applying for credit so I could pay off my appliances over a period of time. He was great. He deserves a raise..."

"Great home extravaganza. Helpful staff. Mark was exceptional with customer service. The garden section was plentiful. We got a nice lamp as well. Great tool selection and interior add on. It is busy so be careful of aisles, u-boats and machinery."