Petco Grooming

"I was at the dog groomer, at Petco, in Salem NH. I decided to buy a dog collar and picked one out and the sign read $19.00. When I went to the register, the cashier charged me $24.99. I made her aware of the $19.00 sign that was there. She said that she was sorry, but it was 24.99. I asked for a manager. The manager was extremely rude from the get-go. I explained that the sign said $19.00. She confirmed the original price, and I showed her seven more collars where the sign read $19.00. I asked if she could validate the $19.00 because the sign and the collars were mislabeled and misleading. She answered that "things were always misplaced in the store" and could not honor the $19.00. This event was unfair. Conducting business where the norm is "things were always misplaced in the store" is not a positive way to provide services. I will not be shopping there again."

"I was pleased with my experience at Petco grooming. The customer service was excellent. Maria was the groomer that took care of our pup. I couldn’t thank her enough for being so patient with Sparky. This was our pups first time at the groomers so he was a bit nervous. Thanks to Maria our dog was happy, clean and extra fluffy!"

"I dropped my dog yesterday afternoon sep 2 2021 And I ask specifically that I want my dog to look like a teddy bear like the first 3 pictures and the last picture is what the lady did to ny dog is horrible I was in shock I can believe they don’t know what a teddy bear look like !! The lady know that she did it wrong because she offer me a discount and a free shower next time but I don’t want nothing I just ask for a professional to take care my dog and do a nice job I will never go back to Petco grooming that is for sure !"

"Alicia was fantastic. I felt so welcomed when I walked into this grooming area! I explained that my dog was very anxious and I would be happy with however far they could get even if it wasn't far at all. They assured me that he would be fine. I left the area and watched from a hidden distance. He did very well and I was ecstatic that I found such a friendly and animal loving group of girls. Because of them, I don't feel nervous and best of all I can keep my vital care membership! Thank you!"

"The groomers were so sweet to my puppy and put him and me at ease during his first time there. they explained what they would do not to stress him out. he was so happy when I picked him up and wanted to stay when it was time to leave. I was very impressed with his bath,trim and nails. He was not overly trimmed and I look forward to returning every time he needs grooming. Thank you."