The Home Depot

"Home Depot in Hyannis is the most ghetto place with the worse employees. Horrible customer service. Then the horrible CSR changed my date because she had a nasty mentality . Now it cost me over 8 thousand to pay contractors besides 25k for what I spent on materials. Horrible disgusted . She then got smart with me because I asked the ladies name I spoke to and told me I don’t have to tell you . So I drove there and they scattered like the roaches they are . I still don’t have my stuff and it’s been 8 days overdue . They need new employees or put a Lowe’s in Hyannis and get rid of them ."

"Ordered a 14” ryobi gas chainsaw and it was an absolute disaster of an experience. The initial ordering and pickup procedures went smoothly. However the saw I received was in terrible condition. It was clearly a damaged returned item as it had previously been opened, it was missing all the accessories, both fill caps and all pertinent paperwork, instead there was an electric trimmer manual and a folded up Home Depot planogram inside. I had placed the order curbside as I had tested positive for COVID and was symptom free but only 4 days into my quarantine. I called the store and spoke to a very inconsistent, uninformed and otherwise unreliable customer service rep who initially refused to assist with the situation and stated that if I had covid I would have to wait 5 days to do anything. As I was at the job site and desperately needed to get the saw to finish this was unacceptable considering I had picked it up just fine 30min prior. I proceeded to pry as to how I could get the saw exchanged and eventually after being let on hold for 5minutes I was told I would be helped by the manager via curbside which I was more than happy to do. I then asked if they had a replacement available and was transferred over to a gentleman who was supposed to be the “power tool guy” I told him I had purchased a 14” ryobi gas chainsaw and needed a replacement. The gentleman left me on hold for a few minutes and came back and asked for the brand again. When I restated ryobi, he staunchly proclaimed that ryobi didn’t make any gas powered chainsaws and became rather rude in tone, when I stated that I was looking at the box and read word for word the model size and model number I was put on hold again. This time they existed and he asked if it was 14 or 16 inch bar. I answered 14 and he responded that he had plenty of them. Why I received such a poor quality item if there was excess stock in first quality condition is another mystery. When I asked him if he could let the customer service rep know as I was going to come down to exchange he told me to come inside and explain it myself, I stated that I was going to have to do a curbside service he became rude and agitated again and told me to come inside and explain my situation. As I was growing more and more frustrated with the situation I asked to just speak to the customer service rep again who expressed that I could come down and call when I was at curbside pickup. 20mins back to the location and as I park and call in to inform them of my arrival and pickup spot I was greeted by the customer service representative who initially assisted me. When I said that I was in spot one for the exchange and had already removed the item from my car and placed it on my hood, she stated that no one in the store was Covid protected and that I was going to be unable to do the exchange today. Confused I asked if I was still going to get the new saw still as I had driven all the way back specifically because I was told that they were going to be able to help me curbside. The CSR stated that I would have to hold but then hung up on me. Furious now I called and spoke to a manager named Matt. Matt was super helpful and said he was aware of the situation and would be right out to assist. He came out and grabbed the defective saw. Minutes later he returned with a brand new saw in much better condition and loaded it in the back of my vehicle for me. He apologized for the inconvenience and reassured me that the unit I had received was truly damaged and not functioning and should have never left the store. This sole interaction saved me from just returning everything in its entirety and going to tractor supply or ace. Severely disappointed and will not order for in store pick up from this location again."

"Recovering from heart surgery, I couldn't locate a powered cart.Bethany Lieberman from the Pro Department saw me struggling with my cane and she found me an electric cart. She was extremely courteous and empathetic. Thank you Bethany for being so thoughtful."

"If I could give minus stars I would. Hyannis Home Depot is the worst store I’ve ever been in. We waited for over an hour for assistance. There were 2 other couples ahead of us and had been there much longer. One couple gave up and went to Lowe’s. Shortly afterwards we gave up and went to Lowe’s. We were told over and over that someone would be right there. We asked to speak to a manager and was told he or she would be right there TWICE!"

"The Hyannis store is terrible from the parking lot, to lack of inventory, and the store is ALWAYS a complete mess! Cannot get down the isles let alone with any merchandise. I wish I took more pics. Every isle was full of stuff that was just sitting there. See to the right... most of the isles were closed. Could not even get what I needed."