Aubuchon Hardware,

3872 MA-28, Marstons Mills, MA 02648, United States

"I ordered online for pickup. It was not a smooth purchase. It was confusing the other time I ordered this way as well. First, whenever I sign in to my online account, it is not my store. I always have to find my local store because they have me in a far away store an hour away. The place is great if you just go in to see what they have in stock. I ordered and had to go back twice. I didn't understand that they didn't have everything I ordered. I do not understand when the second part of purchase came in and how I was notified. I got an email asking for a review. I went in weeks later when I was in the area and the rest of my order was in. I wish there was a text letting me know. I was supposed to get $7 off. It is not clear that I did get the discount because I cannot find where my online receipt is. In the future, I will just go into the store because it saves time and frustration. In person it is a 5. Online it is a 1."

"My husband went in yesterday to buy a wheel barrel for a friend spoke to an employee who said it would be put together and he could pick it up today. We stopped about an hour ago and no one knew what he was talking about and basically just ignored what he told them so he walked out disgusted. Absolutely no customer service and everyone wonders why people shop on line …. Better customer service from a computer sad world we live in."

"I recently visited my favorite hardware store to buy a ladder and a barrel. Judy helped me and Jackie cashed me out. The store was filled with inventory people and customers. These two women were kind, knowledgeable, patient, treated me with dignity and made me laugh. I wish I could remember the name of the man who helped me put my purchases in my car. This is where I go for all my hardware needs. Thank you to Judy and Jackie!"

"The staff here are outstanding! You can always find someone to help you locate exactly what you need; and if you don’t know what you need, they will help you determine the best choice for your project. I have never encountered a rude or unhelpful staff member here."

"I never received a text that my order was ready for curbside pick up. So I waited and waited three days before I asked my husband to go to the store and see where my order is. He did end up picking it up but it would’ve been nice to get a text that my order was ready for pick up."