Newport Beach Hotel & Suites

"My boyfriend and I have made this an annual trip - such a lovely hotel with even lovelier staff. The reservation team was super understanding and accommodating (on one stay, I left an important item behind and they kept it safe for me; on another stay, I got the flu and needed to rescheduled and they worked with me!). The front desk staff are always so welcoming, and this time they gave us 2 warm cookies upon arrival. The cleaning crew are so kind and do an excellent job as the rooms are SUPER clean and cozy. Price is fair! Location is great - pretty views and close to the center of town. 10/10 would recommend and will continue to come back!"

"Stayed in a suite which was very very nice. Living room area, kitchenette area, bath and bedroom nice and spacious. Had all the other usual amenities. Hotel has plenty of parking, big vehicles or combinations might have a problem. I had a bus and was able to park on the property. Hotel served a hot breakfast which was also very good."

"Let me start off by saying this is a very good hotel. I have stayed here many times over the years and I haven’t even considered looking anywhere else. We always stay in the suites so I can’t speak to the historic building. The location is wonderful, it is walking distance to the beach and the area is beautiful. Staff has always been friendly and accommodating and so they’re best to help with anything you need. The cleaning staff seems to do pretty good as well. My only issue is over the years I’ve seen the wear and tear really add up. From the caulking in the bathrooms being gone completely to loose toilet seats it tends to be many minor things that add up. The sliding doors in the pool are incredibly difficult to open and the fire pit can be hit or miss. This trip it was running though which was great. The price is becoming harder to justify as well, considering you seem to pay a lot for a kitchenette and whirlpool tub. I will say while these are beneficial to have I do have to consider going forward if that mixed with the decline in quality of minor things make it worth staying. I would say I will always recommend this place when asked but would also say check your needs and shop around to determine if it’s a good choice for you."

"My boyfriend and I needed a place to stay the night and that’s exactly what we got. We had a late check in and didn’t get to make use of the amenities they offered. The part of the hotel we stayed at was outdated and had a weird layout. Was confusing trying to find our room + the elevator when leaving. Will have to say the unprofessionalism and lack of hospitality of the evening receptionist was shocking to say the least. As someone who has a service dog for three years I’ve never encountered such unfriendliness and ignorance when checking in to any place to stay. She proceeded to tell me service dog or not, there is still a pet fee for cleaning and berated me multiple times for not giving notice I had a service dog. I never had issues before or have felt such hostility. That’s not how I want to arrive to check in after driving 7 hours to be there. It felt like we were an annoyance and bothersome during her last hour she was working when she just wanted to leave. The manager I spoke to the next day was very considerate and understanding. He would be the only reason I’d give this place another chance."

"We had two rooms. One for my self and husband and the other for our sons. Their room had ants. They were moved to a suite which was very nice to do, but it also had ants. Our room was filthy! All the safes were broken in the rooms. In general, the hotel is tired and not well maintained. There is limited accessibility. We anticipated being able to eat at the hotel and were surprised that we could not. The rooms should have coffee service instead of in the lobby. Prices were way to high for this place. It is by no means a luxury hotel in any way !"