PetSmart

"Went in Saturday evening looking for specialty cat food! Got some good assistance and they directed us to the specific food! Very polite and quick! What more could you ask for?"

"They have a trainer named Ashley who is phenomenal! Very knowledgeable with positive training and has years of experience. We’ve done pricier classes with more expensive trainers but come back to her because she’s just excellent. She’s so helpful with my pup’s obedience behavior and even trick training."

"My boyfriend and I brought our dogs there last week, only to walk in and to find that the groomer was screaming at one of our dogs as she yelped in pain because he had her front paw up past her back well beyond her range of motion. If I didn’t shout to stop and let her go… he would have broken her leg. He looked up and laughed saying “oh is this your dog” she was visibly shaken and in pain. We left immediately- the fee was waved for the hack job they did, but more than that- the physical pain and trauma they did to my dog. We contacted the veterinarian who stated she was very fortunate I walked in and they monitored her for damage. She was sore and had a limp for 2 days following our trip for a simple nail trim and grind. We called and spoke to the district manager who initially laughed at my boyfriend for being upset and then later apologized for doing so. They stated they would review the video- and get back. They never did. There is nothing this company can do for our family- we just wanted the acknowledgment that this occurred and apology, along with a promise that this won’t happen to anyone else. This company cannot do that… each day, they put dogs in harms way; it’s disgusting."

"I needed a new groomer as i had moved to far away to stay with the person I previously used. My friend suggested Nancy at PetSmart in Hadley. She was amazing!!! Max has never looked so good or been so calm after grooming. I wish there were 10 stars. Thank you Nancy."