Cole's Jewelers Inc 27 South 69th Street, Pennsylvania 19082,

"The ladies who helped me with repairs and adjustments to the rings i brought in were great to work with. I was treated like family and the repair work was exceptional."

"Great service and friendly staff!"

"initial impression from their lack of customer service makes you feel as if you’re bothering them by walking through the door. i asked a simple question to one of the women working there regarding a watch and was barely acknowledged, waved off and told to ask someone in the back. i turned right around and walked out."

"I brought an heart shaped diamond ring for my 63 birthday. As GOD is my witness I have brought this ring back 3 times as the diamonds keep coming out. Once I paid $30.00 to get it fixed. This has been going on since Oct 2017. Please please please stay away from Cole's Jewelers 69 street upper Darby. And again as GOD is my witness I paid $850.00. Can you imagine how a woman would feel if her fiance gave this to her. Trust me go to Jewelers row."

"I came in this store for the first time around mid may with my mother . we were shopping around for wedding bands because she wanted to buy me and my fiance new ones as a wedding gift . we met a man named Jack who was very kind and inviting , who proceeded to help us . we ended up buying a set of 3 rings on lay Away . i came in once a week and made a payment in which I had to deal with a woman that is employed there with the most miserable and rude attitude. The third week in june I came to pick up the rings on a Thursday , that Saturday 2 days later a diamond came out of my engagement ring. I brought the ring back and explained what the issue was and again the same woman was rude and talked down to me as if I was illiterate and I were beneath her. Another woman helped me and offered to repair the ring for free being that I had just picked it up . I waited a week and a half then went to pick the ring back up . when it was shown to me I could see the area that had been fixed was significantly darker then the rest of the ring . it literally looked like the spot had been burned or something. The 2 woman kept saying they didn't see the problem, when it was clear as day. So I brought it to my sister in law who then went back into the store and informed them they can't give someone a ring that is clearly not fixed and say it is. So they sent it back out , I picked up my ring today and was shown it in the store . i looked at the area that was supposed to be repaired and it looked way better . so I got in the car and went home , when I pulled up to my house and looked at my ring in the sun IT WAS A WHOLE OTHER DIAMOND MISSING . right smack in the middle of the ring . I feel like they did this to make me have to pay to get it repaired this time . I've never had such a bad experience with a jewelry store and if it wasn't for Jack I'd give a -5 stars . now I'm sitting here with a ring missing a diamond that alot of money was spent on. I never buy front them again !"