Gold Star 17326 Coastal Highway, Lewes, DE 19958

"Called about three weeks ago for a preventive maintenance service, didn't really have a day available that fit my schedule so I decided to take the Friday afternoon time slot between 2pm and 6pm on July 14th. Well, that times come and gone, no one available to take a call, I've tried 3 x today to at least get an idea since they didn't call me. Literally about half a day of my work to have no one show up or even so much as call. Guess they've got enough business they don't need mine."

"Gold Star replaced our very old furnace today. The appointment with Shane for the initial quote was at our convenience and the price for what was included beat the other two quotes we obtained. The service techs were polite and professional, work was done as stated in a timely manner. Jason, Nate, David and Josh did a thorough job including all system checks. We were very pleased with our experience and would not hesitate to recommend Gold Star."

"Would not reccomend! I'm very unimpressed with Gold Star at this point. (I couldn't even get a call back when I made a complaint about my frustrations. They got their money out of me for no work so I guess I'm not a valued customer anymore.) I got an offer in the mail for a $70 maintenance special. I got right on it because I just bought a new house and knew it needed a tune up. The tech that came out was very nice, but explained that he wouldn't be able to service the system because of the age. Realizing that he decided to have his boss, Shane, come out and diagnose what could be done. Shane quoted, of course, that we needed a new system for $9K and did no follow up on whatever parts of the tune up COULD be done. Out of 25 points that were supposed to be hit I think only 3 of them got done. No filter change, no coil clean, ect. I can understand we may need a new system. But I should not have been charged the full price of the tune up for them to do almost nothing. I had someone else come out for a 2nd opinion and the other company changed my filter, cleaned the coil and added coolant to my system. So I called to make a complaint and waited a week and still no one has called back. Needless to say they can keep their "special" deal next year."

"My experience wasn't worth 5 stars. A yearly service visit was not performed thoroughly due to the system's age. Instead, I got a quote for r&r. System works without any issues, even at 100-degree temps. I did pay for the service, so the heatpump and the air handler should have been properly cleaned and lubricated."

"Gold Star replaced our very old oil burner furnace last summer. The appointment for the initial quote was at our convenience and the price for what was included beat the other two quotes we obtained. The service techs were polite and professional, work was done as stated in a timely manner. We even had a little AC work done as a courtesy, it was a very hot day and we were grateful! We were very pleased with our experience and would not hesitate to recommend Gold Star."