Walgreens

"This pharmacy is horrific. Multiple times spent in the hold queue, only to hear the phone be picked up by someone (I could hear background noise) then either placed on manual hold until the line disconnects mysteriously, or just promptly hung up on and the call disconnected after wasting 20+ minutes of my time. I'm sure they won't miss my business but I've since transferred to a local pharmacy, much better customer service and can actually reach a human when the automated menu is insufficient. Avoid this dumpster fire of a pharmacy at all costs."

"I feel terrible for the pharmacy technicians at the Lewes Walgreens. They are overworked and understaffed. That said, people need their meds! They are so far behind in filling prescriptions. You call to get a status, but they never answer the phone. You drive there and wait forever in line, only to be told your prescription is not ready."

"Absolute worst Walgreens in the nation. Don't ever try and get a prescription filled here. There has never been a time picking up prescriptions that something wasn't wrong. Besides making 2, 3 or 4 trips to find a time where there aren't 20 people in line waiting. Then the best is waiting at the drive through for 45 minutes and when you pull up they shove this sign in the window. This store is an epic fall on Walgreens part. They should take a bulldozer to the building and just start from scratch again. Finally got so fed up I just changed where I get prescriptions filled."

"Horrendous service! Force you to come back multiple times for the same prescription, my husband watched them not answer their phones and keep folks holding for over 40 min anytime you call to then get hung up on. Refused to fill my prescription and had me wait on the drive through to then threaten me to call the police because they wanted me to stand in the same half hour line all over again because they haven’t filled my prescription. Then put up a sign at 9am that they were “closed” and wouldn’t assist and I had to call the manager to get involved while waiting at the drive through with the “closed” sign- see pictures. Don’t care at all about customer service at this location!"

"Excellent customer service! Whenever I need something from the pharmacy, the pharmacy techs are right there to help. Such was my experience today. My physician changed one of my drugs which the website showed as delayed because it was out of stock. Jen went the extra mile to find out for me if the delayed drug was coming in for delivery! She really helped me and was an excellent customer advocate."