Loews Philadelphia Hotel

"First time staying at Loews Philadelphia and I know I will be back. The location was convenient. Everywhere we wanted to go was within walking distance. We loved how super friendly the staff was. Every staff member we encountered greeted us, even if just in passing. They were very knowledgeable about the area and provided great recommendations for a few places we wanted to go. The rooms were bright, clean, and had such a freshness in the air. Looking forward to my next visit."

"Great experience with the Loews for my wedding! I booked our rooms here along with a room block. Maria and Carolyn were super helpful and always responsive. I took one star away because I had to call three times the night before and morning of for chairs for getting ready with hair and makeup. Not a big deal in the grand scheme. Overall amazing experience!"

"The location is a highlight, situated conveniently close to City Hall and other attractions. That's why I give it an extra star. The room amenities fell short of expectations. All their 1-bed rooms lack hot tubs. The room's temperature control was also a problem, which you can also tell it from other comments. This is definitely not a problem you would expect in a hotel at this level. The furniture and facilities showed significant wear, and cleanliness was an issue; finding hairs in the provided bathrobe deterred me from using it. Another concern was the security aspect, as the door guard in my room was loosely attached, missing a screw. But the aspect that most affected my experience was the service. While most staff members were friendly and welcoming, a few exhibited a concerning lack of courtesy. Their indifference to basic interactions, such as greetings and acknowledgments, was disheartening. In a hospitality setting, consistent, respectful customer interaction is essential. Won't choose it for future stays."

"Older building and along with that expected issues. Room was small but clean. Everything in the bathroom was reasonable updated and as to be expected. Conference rooms, catered food and event support seemed to be really great. Location is decent close to Reading Terminal and fashion district and city hall but that being said. Homeless are still there and plentiful which makes it a little rough and eventful."

"The location is unbeatable, right down town in walking distance of almost anything. Rooms are very clean and neat. Gorgeous bathrooms with good lighting. The gym is nice but pretty small, and it offers a spa at an additional cost (did not use it, but it looks very nice). Overall, I would definitely stay there again."