Banfield Pet Hospital 3010 Brandywine Parkway, Wilmington, DE 19803

"As I was looking for this establishment, asking people did they know where it was, funny thing, others ended up at the same place as me. The Pet Hospital is located inside the Pet Smart Store. I had to laugh because people didn’t realize the hospital was there. BUT! The pet store was clean, store staff was friendly and the hospital VET staff was super! The doctor and her assistant were very kind, listened to me and answered my questions as well asked questions of me. The visit was professional and friendly experience. Her diagnosis and treatment were on point. I never remember to take pics but here’s my grand-pup"

"The insurance protect they offer is more like a bait and switch protection. One of our cats recently died and when I called to cancel the insurance, we had to pay for services provided under the plan since our cat died and we no long needed coverage. It’s a big scam. Today we call to have a pet coverage cancelled since we are moving in January and no Banfield services are available in area. We were told we still needed to pay the monthly premium in till June 2023 even though we are Not able to get any services. Would not recommend this coverage with Banfield. We requested to speak to a manager which could take up to 48 hours. Terrible customer service."

"Signed up for the puppy plan, waited 40 minutes for our first appointment, and while the vet tech was sweet, I wanted to speak to the actual vet about my concerns. That aside, I had an emergency with my puppy eating a sanitary napkin and after being on hold for 15 minutes, they told me they had no appts and recommended me somewhere else. So I’m paying monthly to not speak to a vet OR get emergency appts? No thanks. Definitely cancelling as my puppy deserves better care"

"I've been going for over 12 years. It was great. I think there needs to be clear and complete communication when giving instructions to owners. Vet techs have less patience for pets aggressive behavior. They were able to handle my cat so much better year's ago but I do understand it's a different world now..so hence patience is not over flowing."

"I was a big fan of Banfield beforehand. I had adopted a cat last year and I signed him up for the OWP plan. It all started fine. I had some doubts about the quality of the visits due to not being able to see how the doctor treated my cat. I had a vet visit every month. Basically my moneys worth. But after the 3rd month they started changing their hours. Instead of closing at 5/6 they started closing early and not taking any appointments. After my cat got neutered the next available appointment was about 2/3 months away. I am not sure if they are understaffed or there is an issue with scheduling but it makes no sense for them to be 2/3 months out. Sadly my fur baby was in an accident and passed away. I informed them and they told me I had to continue paying the monthly fee. They gave me some b/s excuse as to why I had to pay but i cannot believe how uncompassionate this company is. I feel that after the loss of my fur baby that should be enough reason to not continue the contract. I would honestly avoid comming here. There is probably somewhere better you can take your furbaby."