Collaborative

"Michelle in billing was dismissive, tried to speak over me multiple times, and very apathetic to clients. I noticed an overcharge on my bank statements and she immediately said there was no overcharges before I was able to finish my explanation the first time I called. She requested I send an email with the overcharges. When I did I got an email back on Friday stating that I had a credit on my account of $315 that was being used on my account for my sessions and that I had $25 remaining that would be used for my session today. When I asked Michelle to better explain this after giving her the math of what the reimbursement was meant to be for the overcharged copays, she said to look at the statement she emailed and call her back. When I asked to speak to someone else to better explain, she said she's the only person who works in billing and the person above her is the CEO. This is the worst customer service i've ever experienced as someone who works in customer service themself. I want to understand where my money went and for it to not be a credit on my account, is that so hard?"

"Definitely not good for stressed patients. Only approach if you’re rich and not having any events going on in your life please."

"I've worked with Kyle on shared cases for years. He is my go-to therapist in New York for referring clients, especially adolescents. He is wonderful with teens and really connects with them in a way that many therapists don't. When I refer clients to Kyle, I know they are getting high quality care from a therapist who pours his heart into his work."

"They work remotely, which is perfect during these Covid times. When everything initially shutdown from Covid, it did have its effect on me. Being trapped inside, the sheer panic of it all and the uncertainty was hard to swallow. C.T. was so helpful, I found it real easy to connect with them, thank you Kyle!"