Casper - The Westchester
About the Business
Casper - The Westchester is a premier furniture and home goods store located at 125 Westchester Avenue in White Plains, New York. Offering a wide selection of high-quality furniture, mattresses, bedding, and home accessories, Casper is the go-to destination for those looking to elevate their living space. With a focus on comfort, style, and functionality, Casper provides customers with top-notch products that are sure to enhance any home. Visit us today to experience the Casper difference and discover the perfect pieces to complete your dream home.
Photos
Location & Phone number
125 Westchester Ave Suite 3060A, White Plains, NY 10601, United States
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
12:00 AM - 6:00 PM
Reviews
"Changed 5* (the purchase experience) to 1*. Bought mattress + adjustable base in Dec'21. Was supposed to be delivered on 1/24, it was delayed to 1/29, and finally (after calling many times) re-scheduled 2/5. The delivery came 2 hours after the time window give.... but they brought the WRONG base. Impossible to talk with a human being about what they are going to do about it... After talking with someone on 2/7, they told they will call back in 2hs. 2/9 and still waiting... Not exactly a good shopping experience, no-one taking any responsibility."
"The plus for Casper is few choices in mattresses. The downside few choices. The salesgirl was excellent in explaining the difference in styles. Prices were reasonable"
"Very helpful staff, good showroom, comfy beds"
"The store was tinier than I thought it would be, mostly because I'm used to the mattress stores with dozens of different models on display, whereas Casper only has a handful. Sales person was pleasant and helpful. No issues there. The problems came with delivery. Though we could have walked out with the mattress, it was cumbersome and heavy (we needed a king) and we wanted to do more shopping. It was a Monday and the salesperson gave us a window for delivery of Wednesday to Friday. When it didn’t arrive by then, I contacted Casper help and was told that the salesperson couldn’t see the entire inventory and where it was, so there estimate was off. Our mattress was coming from Georgia and would take a few more days, but would be there by Tuesday. It didn’t arrive either Tuesday or Wednesday, so I called again on Thursday. This time I was told that it looked like it never shipped, so they were going to ship out another one which I was told would arrive on Tuesday. Finally, it arrived, on the day they said. However, on Saturday, I received notice that another mattress had been shipped. I tried calling them, but after half an hour listening to the same repeated cute anecdotes (did you know otters sleep holding hands?), I hung up and tried contacting them via their webmail, telling them to stop the delivery. This didn’t work and another mattress arrived. I was away, but someone brought it in to the garage. When I returned, I contacted them via text messaging. It took a while, but someone got back to me and a UPS pickup was arranged, but first I had to remove all the old shipping labels, put on a note saying the package was for UPS pickup, and drag the 100 lb mattress back outside, waiting for pickup. A lot of work on my part for their mistake. This is not to say I won’t consider their mattresses again in the future, I just won’t let it be delivered."
"Ridiculous...everything expensive....I was in the store for almost 2 hour and nobody stop by...I think because people know already...My friend tried to get a mattress, but believe me....no many many options gave Us the staff that work in the place......I not recommend Casper for nobody....Thanks.."
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