Residence Inn by Marriott Norwalk

"It's a good hotel. Elevators could use maintenance on the button panels, as they are all loose and pressing the buttons makes the bounce around. Rooms was mostly ok. Shower floor was dingy! The biggest issue with this hotel is its proximity to the train tracks. You hear and feel the train go by every time, day or night. The train passes regularly and often... And some will sound their horn..."

"I am a frequent traveler and Marriott Bonvoy member and I have to say this hotel experience was completely subpar especially considering the price. Where do I start. My mom tried to check in and they told her they would call her when the room was ready and took her phone number. At 4:30 she still had not received a call. When she checked at the front desk the room was still not ready and the person had left for the day. She was not able to access her room until after 5pm. Housekeeping was specifically requested but never arrived so we were left without towels. There is a strong smell in the rooms that made me nauseaous but no way to open a window to let in fresh air. It was HOT in the lobby which was corroborated by hotel staff but no way for anyone to adjust the temperature? It is on a main control and no one has access? Really just an unpleasant experience overall. Would not recommend"

"Residence Inn SoNo is a terrific newer high-rise property located a short walk to a few dozen cool bars and eateries. Very friendly staff, clean spacious room and customary breakfast bar with standard choices."

"Let me preface this review by saying I have stayed at many, MANY, hotels in my lifetime, (good and bad) and have never EVER felt the need to leave a bad review, until now. We checked in and I immediately stripped the bed sheets only to find many SHORT and LONG black hairs ALL over the bed along with random black marks of I don’t even know what. Okay, it happens. We are pretty relaxed people, and understand that everyone makes mistakes. We request new sheets but are told it was “not possible as there was no housekeeping available at the time”. So they switched our room… great. We get to the new room and immediately smell cigar smoke (which another guest above complained they had the same issue). There was thick dust on the shelves, and black mold all over the inside of our shower curtain... it is clear no one is cleaning these rooms?? It gets worse. Next day…mid day…I’m napping ALONE… in the room with a clear “do not disturb” sign on the door. I suddenly hear a loud banging at the door. Assuming it was my husband locked out, I slowly get up to go open the door only to see a woman has ALREADY LET HERSELF INTO THE ROOM insisting that she has to “exchange the coffee machine”. I was very confused considering we did not request this?? Nor do we drink coffee. Not to mention there was a “do not disturb” sign on the door?? Confused and a little freaked out, I tell her “no thank you, no house keeping today” (I honestly don’t even know if she was house keeping or not) but she continued to walk past me and did whatever she had to do insisting it’ll be quick. Excuse me WHAT? What if I was not clothed?? Or in the shower?? What if my husband and I were in bed? What if I wasn’t in the room at all... are people just letting themselves in and out of the room while we’re not here when we requested there not be?? Absolutely unacceptable in my opinion. I was worried stressed for the rest of our stay. I will say the girls at the front desk and staff were extremely nice and kind and did the best they could. My real issue here is with the management. I can confidently say I will NEVER EVER be staying at this hotel ever again. I’ve never experienced anything like this."

"This is by far one of the best Residence Inns by Marriott. The rooms are very spacious and have all the amenities, including a very comfy bed. The location is excellent and within walking distance to many restaurants. But above all the front desk staff is friendly and caring. Big shout out to Veronica. Thank you for a wonderful stay."