Marriott Hartford/Windsor Airport

"Good stuff: Excellent easy on/off location, convenient parking with lots of spots and several entrances/exits, nice breakfast options, comfortable beds, quiet rooms overall. Bad stuff: Staff was not very friendly and very transactional in their approaches, very dark guest room hallway, no coffee shop, the pool is freezing so only kids going in there, not many dining options close by."

"The front desk called my room at 12:30 am asking if I noticed a leak in the bathroom. There was a small bit of water but it looked like incidental water from a shower (though I hadn’t showered since morning). Someone came up to look and did nothing more than use a towel to wipe it up, leaving the towel in the middle of the floor when she left. She also said that maintenance was not on duty at that hour. Which begs the question: then why did you call and wake me in the first place? Then, a couple days after checking out, a full rate room charge appeared on my credit card. It was supposed to be comped by the org I was working for. I called and they said that the front desk clerk made an error upon check-in, something to the effect of disregarding a note on the account to where charges were to go. The rep I spoke to had me on hold for a bit (10 minutes?) but said it was fixed. I asked what next steps were and she said the accountant would email me. But upon inquiry, she admitted she did not have my email address. The disregard for me as a customer is something I’ve not witnessed - and I’ve traveled around the world and in hotels around the U.S. I’m not fussy and just want a place to sleep. At this Marriott, both sleep and subsequent invoicing seemed too lofty of goals to meet."

"This is one of my favorite hotels while traveling for work. The staff is always friendly and helpful. The rooms are always clean and their M lounge food and staff are phenomenal. Thank you for another great trip."

"NO BED BUGS. Pool and gym are in the hotel on the first floor. Very clean and quiet hotel. Staff were friendly and helpful. Plenty of storage space. Large microwave, ironing board and iron, hair dryer, two small refrigerators, coffee maker, ice machine. Bed was very comfortable and pillows were amazing. Located right off 91. I wish there was a restaurant here. You need to either purchase your food from the hotel, order from local restaurants (delivery), or bring food with you. The toilet paper was too thin. Highly recommend. Arrived Saturday night, left Monday morning, paid about $250 per night."

"Had a great time! Stayed here this past weekend and did have a little difficulty with an overcharge on my card but I was assisted by William Rounds and he helped me the most. He was very understanding and ensured I would receive my refund within the next 10 days. Again I thank William for his help and would definitely recommend this hotel to anyone based off of his amazing service alone."