Heritage Hotel 522 Heritage Rd Southbury, CT

"My experience was less than expected do to the fact of the knowledge of the front desk not being aware of the hot tub being out of order. My girlfriend and I have been here before and we both have neuropathy and love the hot tub at this facility which we on days upon arrival Manchin we loved because of are health. Front desk needs to know these things I feel because I was told they were unaware by the front desk manager. Also I feel it would have been nice knowing about events before I get there which may girlfriend and I call about months prior to arrival. A little compassion and respect would be nice from the front desk. I felt there was unprofessionalism as well as knowledge but the new years party was very nice. The food was also great."

"Was here for a Missions Banquet. Had a double room. Nice size to the room, but small bathroom. Love the scent of wood as you walk down the halls. On arrival, no one was at the front desk for check in, but there was a sign posted that they would return soon. After a brief wait, I was quickly processed and given room keys. They have bell carts for transporting luggage to room. Luggage cart had a courtesy request to return cart to lobby. As I returned the cart, front desk quickly acknowledged and thanked me for returning cart. Hotel has a seasonal outdoor pool and a year round indoor pool. Notices in lobby stated outdoor pool closes on September 25th. They have a fitness center and a play room with a ping pong table, and a table for chess/checkers. Banquet has many rooms available. Staff very attentive. Food served was good. Healthy options were available. Dessert table was an event fav. Many options to choose from. Coffee went down smooth. Breakfast buffet lost 2 stars. Only one attendant. Some of the selections were cold. I do not blame the attendant, there should be two people there to stay on top of empty selections. Be ready for a cramped elevator ride. However if you don’t mind the stairs, they have plenty of them."

"The breakfast was $18 pp highly recommend before your drive home! Outdoor salt pool looked lovely but we didn’t swim this time. Room was clean but not really upgraded"

"This is a wonderful hotel. The amenities and staff are awesome. The rooms are clean and comfortable. I'd highly recommend the Heritage Hotel. I am absolutely looking forward to our next stay there. The courtyard and patio are both a nice place to sit outside and relax. There are several living rooms for guests to enjoy especially in cooler months when they light the fireplaces. You can enjoy a complimentary cup of coffee, or get a beverage from the Tavern restaurant and sit by the fire. It truly is a special place."