Walgreens

"Something is very wrong at this Walgreens Pharmacy. It started back in October 2023 when they purchased out Woodbury Drug and Reliant Pharmacy customers. All of a sudden Walgreen's pharmacy can't handle anything. If your doctor sends over an RX it won't be ready for 48 hours. Forget emergency meds such as antibiotics, you will wait for them. If you try to phone them, you will be on hold for at least 30 minutes, the recording will say over and over that there are 3 people ahead of you. Their online area for the pharmacy is messed up too, I can't get my profile to show my list of meds or if anything is waiting for me. Calling to get it resolved twice was worthless. The drive-through is a joke, nothing is ever ready and you are told to come back in 30 minutes, you get there in 45 minutes and they say they need 10 more minutes. ONE BIG MESS AT THIS PLACE! Had to go to Urgent Care in Southbury and told them to send the RX to CVS as I knew it wouldn't be ready if sent to Walgreens. I received a text from CVS in about 5 minutes to tell me my RX was in progress and the exact time it would be ready. It asked if I needed it sooner, I clicked yes, and it was ready in about 15 minutes to be picked up. Routine meds that you can call in several days ahead of time for a refill are OK at Walgreens. But any new RX or something you need on time never is. Wish we had a new independent drugstore in our area. Walgreens management needs to know what is going on at this Southbury store."

"They used to be good. Dont know what is happening there. The line at the drive through and inside is insanely long. I am currently waiting for 2 days for a prescription they don't even have to make. Time to change pharmacies."

"The pharmacy is understaffed and the customers are suffering. On 12/19/23 I tried to call for the 3rd time to check on a prescription that they can't seem to find the Dr authorization (mind you I have called my Dr and they sent it). A man finally answered the phone and said "We are busy you can stay on hold or call back later". He didn't let me speak put me on hold. I waited then the phone started ringing and ringing then someone hung up on me. Now it's the next day and I can't get anyone to answer the phone and it's 3:47pm. I have no medication because they can't find the authorization for my refills and no one will call each other. Getting a Dr. Authorization for a refill is a nightmare at this location. Walgreens needs to increase the staff in the pharmacy."

"Absolutely the worst pharmacy in Southbury. DO NOT automatically find the lowest prices for your RX as ALL the other pharmacies in Southbury do. Entire staff is apathetic to your needs or concerns. NEVER answer the phone inquiries. I can go on and on. I wouldn't use them if they weren't a preferred pharmacy on our insurance. What a joke!"

"I went yesterday to pick up prescriptions for a friend which had been called in from Dr 3 hours earlier. They weren’t ready was told I’d have to wait 1/2 hour. After watching people before me and after me getting their prescriptions, I got back in line to find out after 1/2 hour mine still wasn’t ready. But what really killed me was an ex employee came in, they told him 15 minutes and as he talked to all the employees they slipped him his in less than 10 minutes. Meanwhile after my 3rd time in line trying to get mine I finally got them after an hour. All the while people are coming in for vaccinations which the sign in front of store clearly states walkins welcome only to be told they need an appointment. What a circus. This is why I switched to Shop Rite pharmacy years ago!"