CVS

"Horrible pharmacy. Wife has been on hold for 2 hours after calling for DAYS to get her prescription filled. At least it’s nothing important like MEDICINE. Time to leave. At least Walgreens is 0.3 points higher on reviews. Can’t be worse than this."

"I’ve been going to CVS pharmacy in Southbury, CT for as long as I can remember. I understand with Covid and prescription shortages that there could be problems and everyone has to stand in line for 30 minutes and be patient. But, I went for a major surgery last Monday 1/8, they were supposed to fill a pain medication for me, they told the hospital they had it in stock. When I went to go retrieve my prescription, the pharmacist told us that it was on back order and we would have it the following day… two days later I got another text message from CVS pharmacy stating that they could not get my prescription and they were going to contact someone else to get me an alternative. This is six days ago. I tried to call them today. I was on hold for 15 minutes and then it suddenly picked up. I thought I was going to be able to speak to a pharmacist and it hung up. This phone experience has happened to me on more than one occasion. When they don’t want to speak to the “annoying customers” they pick up the phone and hang it up. I do not understand what’s going on. They don’t even have the decency to contact you and let you know they will not be filling your pain medication for major surgery or anything else. The staff at CVS pharmacy has not made any effort to contact me or the hospital and try to get me a replacement. And when I tried to call yesterday and today they either won’t pick up the calls or they pick the call up and hang up immediately. I’m not sure if this can be followed up with somebody from the State of Ct. about this, I am going to do some research. Because now they’re playing with peoples lives. They do not seem to care at this location. This is the year 2024. Completely ridiculous, I’m planning on leaving this pharmacy and hopefully I can find one that has better customer service and cares to follow-up when the original medication can’t be filled. Easy…"

"I've been to a lot of unprofessional CVS's, but this one takes the cake. Like others have mentioned, scripts are constantly backordered with no notice to customer until it's too late. I've had to go without medication multiple times because of their screw ups and that's just not right. I shouldn't have to babysit every prescription that I need, to make sure it's in stock and going to be ready on time. That's not my job, but the reality is that is what you have to do if you want to fill your scripts at this location. Or, really, any CVS if I'm being honest. I just waited on hold for 55 minutes to check the status of a prescription only to be hung up on when the rep finally answered. I could have driven there and back 3 times in that amount of time. They seem to have phone issues every time I call. It's just amazing to me that disorganized companies like this are allowed to manage something so important to us as our prescriptions. To many of us they are something we cannot go without and CVS makes a mockery of how the process should ideally work. My advice, don't use this CVS if at all possible. Walgreens is the same nonsense. Find a mom and pop independent pharmacy if you have one available to you."

"Final terrible experience with the pharmacy here. The pharmacist/ counter assistant today was extremely rude, clearly just wanted to go to lunch rather than help customers. The antibiotics prescription for my pregnant wife was sent through five days ago and we have been in and calling nearly every day since then - the lady's response "we're four days behind" with no apology. They are consistently understaffed. Why does anyone use this pharmacy?!?! New management and new staff needed ASAP."

"Rx Wait Times are Insane and the store is filthy. Attempted to pick up my antibiotics 7 hours after it was called in because I read online that wait times have been horrible. It’s. Still. Not. Ready. Also, the waiting area hasn’t been vacuumed and there is trash all over the floor. I am sure the pharmacist is overworked but this is crazy. I had surgery today and I just want my medicine so I can go to bed. The CVS CEO made $21M in 2022. Do better CVS."