Jones Services Southern

"TERRIBLE! Twice ordered the wrong parts. Massive delays. Would leave without telling us what work was required & expected wait times etc. Ended up waiting over 2 months for repair without a dishwasher. Sloppy work. Dribbled dirty water all over our carpet without any recognition or apology (one example of many). Also would only ring 10min before arriving.. very lucky I was home on maternity leave. Very frustrating."

"This would have to be one of my worst experiences with service providers. I had an assessment done and was quoted about $400 (maybe more) to repair my washer/dryer. I said yes and the parts were ordered. About 5-6 weeks later they arrived and the technician said that he would be at my place at 10:30 - 1130. He arrived just before 12:00. I had taken time from work. He then broke an existing part whilst trying to fit a new part. When I challenged him about it he became argumentative and said that he was calling his manger, that parts break, I shouldn’t be so confrontational, and he would repair it. He couldn’t repair it and I’m still without a machine. Prior to leaving he said he’d now have to order yet another part to replace the part he broke. I have cancelled the service."

"Had a switch replaced in oven under warranty. Positives: It works now, tech called to inform of times. Polite technician. Negatives: - There was an attempt to fix the part instead of immediately replace. Thought that was a bit cheeky when under warranty and they are a complex switch that often fail. - informed them from start of the failed part (very obvious). Over a week to book 1st appt. Thought they may have ordered part while waiting and install on 1st visit. They didn’t so had to wait an extra week for repair. No biggy though, happy with outcome."

"Poor quality repairs. No back up. No one takes responsibility for the staff. Argumentative staff. No follow up to the complaints process. *Dishwasher repair failed in under 3 months, they refused to come back to rectify their work. The reason being they cant get parts, apparently they just bent an old used part for the repair. They claim they dont have to reimburse us for the cost nor offer any form of guarantee. They mention a 3 month warranty on the invoice (which is irrelevant as we are all covered by the consumer guarantees act for services provided) but it has no substance and is of no value. At the time of writing this review it has been three weeks and no one from head office has called me to discuss this. Will update this review if there is ever any progress. **They will most likely respond to this review asking for me to email them as they want to resolve it. I have already talked to them on the phone several times with no outcome so no point emailing too."

"I rang to get a standard spare hose fitting for a refrigerator. I was told they had thousands of spare parts and as the brand of fridge wasn't one that Jones Services services they could not help me. Its a hose , very standard The service desk lady then hung up on me. Ok, they don't want my patronage. 0 out of 10 for helpfulness and initiative and I suspect they do carry such a generic part."