The Warehouse Clendon

"Went there today about 1pm to pick up my click & collect. I was waiting in the line at the customer service desk to be served. When I reach to the counter I got rejected by the staff Damani who was mumbling which I didn’t hear quite clearly because she didn’t say much but by her hand gesture to me means there was no staff to help me regarding the pickups cause there’s no one behind the counter. She didn’t say wait a moment … just skipped me served someone behind me. I was very upset and confronted with her that I was here first, she was just ignoring me… and talk to the customer who she’s serving about me and the incident just happened when I’m still standing there which was extremely rude & unprofessional. I had to talk to the lady behind her to help me find someone else to get my items. I also mentioned I want to speak to the manager, about 5mins later there was a lady came and asked me what happened. When I was telling her what’s going on, during that time Damani was shouting back say the lady was already had items on the counter before just went to grab something else. Keep denying she didn’t do anything wrong. I mean if she told at the beginning I would be totally fine with at, but she didn’t say anything. The manager didn’t make her apology or anything, when I ask her for Damani’s name and also if she could write it down because I want to make a formal complain it to the head office. She replied me with, she can’t write down the name for me because this against company’s policy & privacy but I can write it down myself. What… Why… what’s the difference which seems odd to me, sounds like she’s not interested in & willing to help at all. Not a nice experience. Needless say, there were another two ladies one I believe is Asian anthers was a white lady who were very friendly & helpful! Two ⭐️s for them!"

"Great store and service love their music also however so slack with answering the phones as I have been in store and heard the phone ringing with staff just hanging around talking, customer service does not start and end in store but also begins with answering the store phones hence why there is a phone number for Clendon Warehouse but other than that truly a lovely store to visit!"

"Hi All Yesterday afternoon we made several purchases at Clendon Warehouse. Two young male employees persisted in helping us search for a large item that we needed. In addition to this we were helped to load this item into our vehicle. We wish to acknowledge the cheerful and helpful attitude of these two young male employees. This Warehouse certainly knows how to select its outstanding customer-service-focussed employees."

"Excellent customer service and great people. We went there in a rainy day. My 8 month girl had a natural call. The shop manager lent their staff room for us to do a nappy change! Amazing people!"