The Warehouse Albany

"Massive shout out to Lily, Kevin, Gabe, and the team at Customer Service. They were really helpful during the repairs/returns process. My big complaint is againts Sony. After using our PS VR2 for a month, it stopped working. I had to take it to the Warehouse as it was still under warranty, and after 3 weeks of waiting, Sony still wasn't able to collect the VR set from the Albany store. When I went to the store today, Lily was kind enough to just replace the unit. Warehouse, just like all other retailers, rely on Sony for repairs, and Sony blatantly ignores communication and stalls the process, making it really difficult to get things done. Sony, you should be ashamed of yourself, and if you want these retailers supporting you, then you need to start supporting them."

"I have never seen a Warehouse so clean, bright, and lively. If this is the new standard that The Warehouse is following then good on you team! It's about time."

"Not helpful at all. Was told that the toy I wanted to buy had 7 in stock and was "out the back on a pallette, who knows which box it's in". Maybe stop pushing an empty trolly around the toy section and do your job properly. The women in the clothes department was helpful though! The one star is for her. Ashame about the guy who actually works in the toy department. Maybe don't have items advertised as in stock if you're too lazy to stock the shelves."

"Probably the best Warehouse I have been too. The place is gigantic and well-labeled so that people could tell the section from FAR AWAY. Loved that I managed to find the blanket we wanted for winter rather easily. I recently learn that people could use the Warehouse App to scan the bar code of any PRODUCT and get the after-discount price which is super helpful if you want to figure out the final price considering the % discount. The final surprise was that WE GOT $15 discount off at self-check after the POS machine prompt me to scan my Warehouse membership card! So thrilled about it."

"I would love to give you subzero stars - I can’t unfortunately. You deserve it. 100%. And lost a good client. Easy as. In briefly please read: Do you want to grow a Mould in your house - don’t worry you can get one for free if you purchase any from Warehouse Albany. Do not delete this again - will post this over and over again. Your Warehouse is ridiculous guys. You need to uplift your standard. As you can see from the images the mould is there (luckily the images are missing the nasty smell). I left my details some of the manage to contact me - nah - no way why they should call me? Keep up the bad standard guys. As I mentioned previously do not delete this message - all your customers should know what kind of “surprises” they can get especially now when the Christmas is approaching."