Sofitel Wellington

"It's a top quality hotel. Staff at check-in were excellent, rooms are lovely and quiet and it just has a really nice feel about it. The only complaint would be the breakfast, when you're paying $42 for a buffet you shouldn't be expected to pay an additional $6 for a cup of coffee! No option to make your own either."

"Beautiful hotel. Only downsides: water in shower was lukewarm/took 10mins to get hot even with tap turned to hottest setting. It felt like a big waste of water running it for 10mins in order to be hot enough to shower. Other downside was extremely late servicing of room- I was out all day from 0745 until 1615, room still not serviced. I found a message on my door next morning that they “tried” to service at 1617 but I had do not disturb on my door. I would have thought room service in a 5star hotel at 1617 is a bit late in the day. Otherwise enjoyed my stay."

"This hotel has decent bones but is pretty mismanaged for a luxury property. The restaurant staff, especially at breakfast, were dreadfully inattentive, and at both the restaurant and front desk we had several communication hiccups due to language difficulties. The cherry on top was at check-out, a 20-minute fiasco during which the manager tried to give me someone else's bill, and rolled her eyes as I patiently (and politely) tried to help her sort things."

"I was on a business trip and wanted to go to the Intercontinental Wellington, but decided to try Sofitel Wellington. In my opinion, if you're after a 5-star standard and a luxurious experience, Sofitel is not the right choice. Overall, nothing about this hotel is 5-star. The entrance of the hotel is not grand, and the way the hotel staff greet you or offer to take your luggage, as is usual in any 5-star hotel, cannot be experienced at Sofitel Wellington. The lobby is fairly small and tiny, the room is so small, and its interior design is definitely poor. This hotel is not a 5-star hotel for sure in my personal opinion and does not give you a luxury vibe. Surprisingly, the hotel doesn't have a pool or spa. The buffet breakfast was average and very limited. I have tried many 5-star hotels in NZ and other countries, and in my opinion, Sofitel Wellington is definitely way below 5-star standards. I would never book this hotel again. If you just look at the grand entrance and lobby of Intercontinental Wellington and compare them with this hotel, then you will agree with the above."

"I recently stayed at the Sofitel and was blown away by the outstanding customer service and amenities offered. The valet service was top-notch and the hotel itself was extremely clean and well-maintained. The staff were incredibly friendly and accommodating, making my stay a memorable one. The location of the hotel is also fantastic - it's situated in a nice and quiet area, yet still close to everything. I particularly appreciated the effort they made to make our anniversary special with a little surprise waiting for us in our room. The only slight downside was the attached restaurant, which was just average. While the meal itself was alright, the seafood didn't taste very fresh. Nonetheless, this didn't detract from our overall experience at the hotel. Overall, I highly recommend the Sofitel for anyone looking for a luxurious and comfortable stay. With a 5/5 rating, it's clear that this hotel is doing something right - and I look forward to returning in the future."