Mercure Wellington Central City Hotel & Apartments

"Very run down, even though some rooms have been renovated. Smells super musty! Beds had springs poking out, shower had half a screen- which then caused flooding, holes in the walls.. the list is endless! Such a shame."

"I am not sure where some of those photos have been taken taht can be found of this hotel, but it certainly was not in the room that I stayed in! Out dated, only 2 power points worked in the entire 2 bedroom apartment, the TV didn't work in the bedroom, connection to internet did not exist (in theory they should have it but it did not work- not ideal when travelling for work), shower is one of those potable cabins where you feel you are taking a shower in a urinal and belongs more in an Ibis than a Mercure. Hair dryer didn't work and neither did the heaters. Portable heaters had been bought into each of the rooms- you know the ones that you are nervous to leave on while you sleep in case they start a fire and you die in your sleep- yep those ones. Pilows hard as a rock. Towels were once upon a time white but now a lovely shade of grey. But hey at least the location is good. Spend your money somewhere else. I am a member of Accor and can hand on heart say I will never stay here again."

"Not worthy of the Mercure brand and certainly not 4-star. Paid $270 for the room, stayed in 501. The room looked very tired, many places with scuff marks, paint peeling. The bathroom extractor fan was covered in a thick layer of dust. Lobby was full of piles of carpets. Luggage storage was done in plain sight of reception where anybody can walk past. There is no breakfast room. Construction noise started at 6am. I think I barely slept 4 hours, somehow the bedding was uncomfortable also. The only plus is the location. Of course due to the FIFA World Cup there were very few options at this time."

"Did a Saturday night shopping stay over. Recommend paying the extra for a harbour view. Just stunning. Great room and facilties. Staff were helpful. Location - can't do better than this. We used public transport."

"I’m very torn about this hotel, the location and staff were 5 stars but the hotel is very dated. My shower handle broke and they were very quick to fix it. Unlike other reviews, my room was serviced daily and they did a good job. There were scuff marks on the walls throughout and the decor was poor, my windows were filthy and it was loud but this is expected with the location so close to restaurants and bars. There was no waiting around for the lifts which can be a problem in smaller places. The features include a restaurant but it was no where to be found. I would stay here again, but it would have to be at a discounted price."