Michael Hill St Lukes

"Terrible company! Don’t trust them at all. I purchased a ring 12 months ago and took it back to get repaired under the “Lifetime Diamond Warranty.” Got turned back since I didn’t bring it in after 6 months to be inspected before the damage happened. You don’t expect a rings diamond to fall out after one year of occasional wear. Michael hill clearly do not believe in their products otherwise you wouldn’t need to do this. Just a sales con to not take responsibility for cheaply made products. I feel extremely offended after being a loyal customer for years but will never go back."

"They work for commission and it shows. Why else would different sales staff recommend to get a wedding band resized over 3 sizes smaller, when I’ve specifically asked for one made to size? Their jewellery is beautiful, I simply dislike their sales methods. Pushing to get a sale through on the day, conveniently forgetting to mention that the item is excluded from change of mind returns, etc. (this was at Michael Hill Onehunga)."

"Took my wedding ring in that had lost a diamond after not even one day. Was told that because we didn’t get a 6month check, which we were never told about, the life time warranty was void. We asked to speak to the manager who said she was busy serving a customer despite there being 5 sales assistants that could take over and only her that could help us. After 20mins waiting we left. Disappointed. Will never shop there again. FYI make sure you get a 6month check and documentation signed even if not told about it. They will not take responsibility. Also note: in the space of 2 days 4 people told me of diamonds falling out of their Michael Hill rings. Shoddy workmanship indeed."

"The staff were very helpful & kind. There was a good range of jewellery, similar to what I had seen online. Prices & services were explained to me clearly."

"I have dealt with the same Indian girl she is awesome. Making a commission is apart of her job no complaints about that. I love her customer service skills and the product she advises for me are perfect."