Appletree Family Practice 20 Smith Street, Charlestown, New South Wales 2290

"Disgraceful! Since when does a medical practice care more about covid and the revenue produced by it than the health of its patients??? Of course I have COVID symptoms!!! It’s cause I’m bloody sick! Wants the point of a Telehealth consultation exactly? No physical examination equals nothing prescribed. This is a letdown to the community."

"I decided after not getting any help at bulk billing drs, I would start paying, in hopes that i would get some decent help. I saw dr Hutchens, and she was helpful for a day, and then after that, didn't really feel like helping. I told her about how i was experiencing terrible period pain, daily joint pain, fatigue and nausea, which meant i needed lots of time off school and work. she literally googled in front of me, period pain remedies, and then read them out as if i was a child- saying things like, "you can use a heat pack, or a warm bath". I requested multiple times for a gynaecologist referral, and she refused, stating it's not bad enough yet for that... I changed over to dr Stromfeldt, and she was LOVELY- actually proactive and helpful. However, the rude receptionist never allowed me to see her. They always tried to triage me before an appointment was booked, asking "why do you need to see her", and apparently my reasons were never good enough. So anyway, Dr Stromfeldt you should change practices, and Apple tree, you should fire all of your receptionists."

"Curt reception staff. The type that shouldn't be in customer service, but are. Centre is challenging to get in, with doctors picky about when they want to see new patients, most have closed books, and almost all of them work part time hours. Just impossible to work around when you're a working parent and kids are at school."

"Incredible doctors, over the years I've seen at least 4 of them and never had a bad appointment. It can be hard to get in but that's the same everywhere at the moment. Reception staff and booking systems could definitely use some improvement though, as others have commented. Still, I've never had a particularly bad experience with reception, and the doctors are definitely worth it."

"Really disappointed with an experience I had the other day. I called to ask when the next appointment for a standard consult was, I have been coming here for over 7-8 years. I was told nope there is a 3-4 WEEK wait, I spoke with someone named Deanna, she was very curt and rude. I called back and spoke to someone else 5 mins later asked the same question and got in at 4pm that same day and she was gorgeous and so helpful! Is it standard practice for reception staff to not bother to even try and give someone access to healthcare? Isn’t that your job? Dr’s are amazing, this woman at reception should look into a different career."