Smith Street Medical Centre & Skin Cancer Clinic 28 Smith Street, Charlestown, New South Wales 2290

"I have been going here since I was a toddler - am now 35. Have met a few faces along the way and now with Dr Keyworth I find he is pleasant and knowledgable. Can always get in within a week or so."

"Dr Laura Shane is an incredible GP who is very knowledgeable about pregnancy. She is warm, accomodating and makes you feel heard. I feel very supported by her during this pregnancy."

"Dr Keyworth, I would like to know why you allowed my mother to lie to me about having stage 4 breast cancer for 30 years? Why did she not receive the appropriate psychiatric care when diagnosed with schizophrenia and ficticious disorder ? I am 47 years old. Trafficked since age 2. I'm tired, my family is tired. We would like to begin healing. She breaks our order of protection then texts my lawyer to tell him. Please order her to take her medication please ."

"My consult with Jamie Tran was definitely the most horrible and uncomfortable consult I’ve ever received. After making me feel irrelevant and annoying during the session, she then refused to perform a in house test as she “didn’t want to” and made me go elsewhere. After that, she had prescribed me medication that was out of stock in almost every chemist, to which the pharmacist told me she was unsure why she did that as it’s known to be out of stock of months. I will not be returning to Jamie ever again, I have been going to smith street my whole life and have never experienced such neglectful healthcare. Strongly advise to see a different practitioner as Jamie as 0 compassion, care, or energy to deal with the sensitivity of her patients."

"Called to make an appointment for my 13 year old child on Tuesday and asked numerous times if they bulk bill, specifically for children under 16 which the receptionist went and checked and came back and said yes. Found out this information was incorrect at the appointment and even spoke to the doctor about it ,who said they cannot go around just bulk billing everyone. Called and spoke to the practice manager this morning and she was extremely short on the phone, I explained the situation and thanked the young receptionist who told me she would get it sorted for me after I had become extremely upset when I was told I needed to pay. The practice manager was nothing but rude and I said we would not return if their policy was not to bulk bill for children, she basically just hung up on me. I had not raised my voice, I spoke in a calm manner. This may be a nice practice for others but unfortunately that was not our experience because I am not able to afford to pay."