MSI Australia - Canberra Abortion & Contraception Clinic

"I am absolutely appalled and horrified at what happened to a dear friend of mine today. She was booked in for a surgical termination today 2 weeks ago, reception asked for past ultrasound, bloods, last period date and explained the prep for surgery. She showed up this morning and was told her BMI was too high for surgery today and would have to go through Canberra Hospital. Why on earth was this not asked as part of pre procedure checks is beyond belief. To turn away already distressed patients on the day of surgery is ridiculous! This complaint is to protect all women that will need this procedure in the future. Please can the team change their booking system to include BMI check!!!!! I don’t want this to happen to any other women in the future. Who knows how many other women have gone through this already. On top of being turned away, she was told if Canberra hospital does not contact her tomorrow to call them herself. Surely with the mistake from your clinic you would at the very least confirm 100% with Canberra Hospital or whatever clinic in Sydney that this procedure is critical and give my friend her next appointment date. My dear friend has gone through a lot to come to this decision and to be turned away on the day is just heartbreaking. This should have never happened. No room for mistakes in an established clinic. She now does not know what is happening. Will this go ahead next week or not and to have to wait over the weekend is too long."

"Staff were very inattentive. Its says it is open till 7 pm every monday to Saturday however they didnt open the front door when I reached at 5 pm. I waited there for 50 min no one responded."

"Sadly I couldn’t put no stars. I had an IUD inserted with this clinic. When I called after having issues close to 2 months in, I was advised by their nurse to wait 3 months for it to settle and adjust. After waiting 5 months I still had issues and called back to make an appointment to remove it. I was shocked to be told I had to pay $180 to get it removed when I was previously advised if I had issues with it these costs would be waived. I was then told if it is past 3 months you cannot have it removed free of charge. After listening to their nurses advice and waiting past the 3 months I am appalled that they would like to charge me for this. The lovely receptionist did her best to talk to upper management to get this resolved but I was told nothing could be done and if I wanted it out I’d have to pay $180. Luckily I called my GP and she was happy to remove it for me FREE of charge. I will NEVER use this service again and HIGHLY recommend you don’t either."

"I had a vasectomy performed in Canberra. The team was professional, polite and put my mind at ease. The procedure was easy and felt very little pain or discomfort in whilst recovering. The surgery exceeded my expectations and certainly would encourage others guys to use Marie Stopes. My surgeon Dr Justin Low was amazing."

"The whole experience was so nice.What an amazing Doctor . Dr Justin is the one of the best doctor you can ever find to do vasectomy.No pain whatsoever and it took only 12-15 minutes. I am nurse by profession and with my experience I would say one or the best place to have procedure done .Whole environment was so friendly and such a professional people . Nurses were amazing too . My suggestion to anyone who is thinking of vasectomy Marie’s clinic is best place you can find. Procedure is not painful and team at Marie’s make it more painless by way they approach . It’s 10/10 for whole experience ."