The Good Guys Robina 550 Christine Avenue, Robina, Queensland 4226
About the Business
Welcome to The Good Guys Robina, your go-to destination for all your furniture and home goods needs in Australia. Located at Christine Avenue, 550 in Robina, our establishment is not just a store, but a point of interest for those seeking quality products and exceptional service.
At The Good Guys Robina, we understand that your time is valuable. That's why we offer an online form for all Returns, Refund, Repairs, and Exchanges, making the process quick and convenient for you. We prioritize customer satisfaction and aim to provide excellent service from day one.
As a Gold Service Extras Member, you'll enjoy exclusive benefits that go beyond just purchasing products. From StoreCash rewards to access to exclusive offers and sales, being a member comes with added perks. Start your report online for speedy service or lodge a claim to begin the swap or screen replacement process.
For new customers, we offer the opportunity to apply and be approved for a Latitude Gem Visa credit card, which opens up even more possibilities for your shopping experience. Please note that this offer is available on participating Latitude credit cards only, and certain terms and conditions apply. Visit our website or come to our store for more details.
Earn StoreCash by meeting qualifying conditions, including signing up to StoreCash and downloading the Digital Wallet before making a purchase. Refer to StoreCash terms and conditions for full details, including how to receive notifications when your earned StoreCash has been credited to your Digital Wallet.
When it comes to discounts, we strive to offer you the best deals. Discounts apply to the current ticketed/advertised price, and as we negotiate, products may have been sold below the ticketed price in some stores prior to the discount offer. Please note that discounts cannot be used in conjunction with any other discount offer. Check the product for specific details.
For your convenience, we also offer bonus services within a 30km radius from our store. Additional charges may apply after 30km, and this offer excludes eBay and commercial orders. Terms and conditions apply, so please refer to the product for more details.
As part of our commitment to customer satisfaction, we have partnered with Telstra to offer special bonuses to port-in and new customers. Exclusions apply, and the bonus will be issued once the connection is approved.
Store Credits are another way we show our appreciation to our customers. Sent via SMS or email, please note that the expiry dates may vary by promotion. Exclusions apply, so please visit our website for full details.
We also offer SquareTrade services for trade-ins. The offers for trade-in vary based on several factors, including the condition and age of your device. Please ensure that you remove all data from the device before shipping. The Good Guys and SquareTrade deny any responsibility or liability for any lost files or data.
Please note that Home Services Network Pty Ltd, operating as The Good Guys Home Services, does not perform gas fitting, electrical, or plumbing work. All such work is performed by licensed subcontractors engaged by The Good Guys Home Services, and the necessary safety/compliance certificates are issued by these licensed subcontractors.
For those using Spot. Buy Now, Pay Later accounts, we have a special offer for you. Spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys until September 30, 2023, and you'll be eligible to receive a $20 The Good Guys eGift Card. Certain terms and conditions apply, so please refer to the full details.
To stay updated on your StoreCash balance and current offers, simply enter your mobile number to request a verification code via text message. Once verified, you'll have access to all the information you need.
We look forward to serving you at The Good Guys Robina, where quality, convenience, and customer satisfaction are our top priorities.
Photos
Location & Phone number
550 Christine Avenue, Robina, Queensland 4226, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
10:00 AM - 5:00 PM
Reviews
"Came in to organise some white goods for our new place and was helped by Sean. Sean was fantastic, friendly, incredibly knowledgeable and even though he was about to take his lunch break, he took his time helping us find the perfect fit and in no way made us feel rushed or pressured to make a decision. I highly recommend seeking Sean for all your needs."
"Just got a bad experience service with them even the manager lady there. I bought a microwave last few months still under warranty and it’s not working. Took back there they didn’t give me refund or new ones. I have to wait for it replaced. I have baby so need it for everything never want to go back there again"
"Good guys as a whole are liars. Salesperson pushed for oil heaters to be bought for children's room and claimed they don't get hot. Could cook an egg on them. When I rang up and asked why there salesman push this hard to sell things with false claims and my concerns about the heaters in my children's rooms was very quickly pushed aside by Penny at Robina by saying "we didn't force your parents to buy them ". No but you people did convince my elderly parents that they were safe to be in babies and kids room. Not the first time there salesman have lied to try sell something more expensive."
"Went into the robina store today and the big guy named ‘shea’ or however you spell it was very unpleasant to speak to, has no interest in helping anybody unless you’re throwing your card at them, was asking when they will have stock in to his response ‘couldn’t tell you’. He shouldn’t be in customer service. Upon reading some reviews ‘the good guys’ arnt very ‘good guys’ and don’t seem to be doing anything about customer complaints."
"Probably the most unpleasent customer experience we have ever had at a retail store. I ordered a small cheap kitchen appliance for my mum through click and collect and they sent her a text message when it was ready to pick up. When she went in the customer service section were so rude, aggressive and unhelpful and wouldn't let her pick it up unless she had an email from me allowing her to pick up. She had a text message on her phone to say it was for her and to pick it up. Mum is 84 and was quite distressed by the way she was treated. My printer was broken so i wrote out a letter to say she could pick it up, signed it and said they could ring me if needed to confirm as i was at work and mum went in a second time. Again she was treated rudely and still wouldn't let her pick it up and made no attempt to call me. They then said the only way she could pick it up was for them to refund me and then charge mum. I did not give permission for them to refund me and then demand mum pay herself. I was buying it for her. The way this situation was handled was appauling and we will never purchase from this business again. Some team member certainly need intense customer service training and education in compassion and problem solving."
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