Nick Scali Furniture 550 Christine Avenue, Robina, Queensland 4226

"I ordered 2 lounges and had multiple delivery dates cancelled. The second couch we have been waiting 15 weeks and still no delivery date. Purchasing is an easy process of course, but actually receiving it, I have had to make multiple phone calls and issues."

"I’ve had positive experiences with Nick Scali (in Sydney) in the past, having bought a good dining table there a couple years ago. So when I needed a lounge set for my new home, I went straight to the Nick Scali store in Robina. From when I entered, I felt like I was treated only as a sale and pressured to make a purchase. I spent more than $4,600 on two lounges and an ottoman and was told they would deliver in 8–12 weeks. Then two months in, I received a notification that it would only arrive in the state 15 weeks from date of purchase. I went back to the store to check with the salesperson and he said the delivery wasn’t even scheduled and may take even longer. I noticed in store that the lounges I ordered were about $400 cheaper and asked if they would price match but they refused, not even as a goodwill gesture to compensate for the delayed delivery. Harvey Norman six months ago refunded me $1,000 for a bed to match a sale price before it was delivered. Nick Scali’s disappointing customer care has put me off returning in the future. UPDATE 9/2/23: After receiving the reply below from Nick Scali to contact them directly, I emailed them and recounted my experience. I received no response for two weeks so I followed up, only to receive a curt and generic note repeating that they won’t match their own promotional prices and won’t do anything about delayed shipment. They didn’t even look into my order and offer any personalised update on the shipping. I feel like they only made me waste my time by reaching out."

"Having visited various furniture stores to buy 2 sofas we selected Nick Scalli in Robina. Given we had some concern about our purchase we were delighted with the service we received at the store. We would give 5* s but the excellent service at the store was not matched by the phone customer support. Having to ring and find we were 20th in queue to speak to store was ridiculous because we drove there immediately to find it was very quiet. Obviously the centralised system with no direct link to the store debases the service in the store which was unmatched by the phone service."

"Extremely poor quality and customer service. Buyers beware you will not get what you paid for. Even if something is in stock. We are left 1000s of dollars in debt needing to replace faulty items. Nick Scali will not take any responsibility for anything they processed or organised. I will be telling all my business owner friends, family and clients to never use Nick Scali after the appalling service we have received."

"Nick Scali’s Warranty repair didn’t last 2 months with spring and screws falling out of recliner. Very disappointing. NO NAME BRANDS last longer then Nick Scali. A $4000 Nick Scali couch requires replacement after 4yrs. Poor customer service. Poor quality No recommendations here. Order No. Q101976 NICK SCALI RESPONSE “We don’t warrant our repairs from the day they were fixed”."