Acacia Ridge Pet Resort 102 Sherbrooke Road, Willawong, Queensland 4110

"My Dad had his puppy (she's 2) in for the first time for 8 days. She came back happy and healthy and bathed. Only down side is, I think they could send a quick message or email half way through the stay, literally saying that your pet is doing well, just for peace of mind for yourself"

"Despite all the good reviews for this location we unfortunately won't be returning. Firstly the unprofessional way that payments "bounce back sometimes" as stated by staff leading to me searching through months of bank statements to confirm if the amount had been deducted from my account or not, was not a good way to start off the experience. Secondly and most importantly the health of my dog when collected was appalling. He went into the "resort" at 5.6kg and after being weighed at the VET he was 4.8kg which is a 14% reduction in overall weight purely based on his stay. On top of that we had to pick up our dog early as he was having terrible diarrhea due to the diet change. After being picked up by our emergency contact as we were away on our honeymoon he was then taken to the the VET ($600 between fees, tests and Medication) where we were informed he has a viral infection from the "resort". The next day our emergency contact's dog started Vomiting blood and had to be taken to emergency after hours care ($2000 and climbing) where she remains at the time of writing this review. Her illness is directly linked to being associated to our dog who picked up this sickness from the "resort". My family also put their bulldog into this resort whilst they were here for my wedding and have also complained that he had come back with severe diarrhea. Overall if you want confidence on your dog coming back happy and healthy from boarding options I would suggest you look elsewhere. I also completely understand the risks associated when placing a dog in boarding however I just wanted to share my experience so people can make an informed decision based on the facts of what happened to me."

"Staff and service are great. Our dog appeared happy and very tired out when he came home which is a good sign of an enjoyable time with pack mates."

"My dogs recently returned after stay in the resort symptomutic on kennel coughing. I would appreciate if stuff paying more attention to health of animals the resort accommodates. We paid 320$ for four days accommodation and 350$ for a vet bills. Not great experience!"

"I left my dog and my cat here for four weeks and extremely happy with the service. Lovely and caring staff who answered my emails quickly and even sent me some photos of my sweeties. My dog didn’t even lose weight and my can even gained weight. Both looked healthy when I picked them up however my dog seemed sad at the first sight that could be because of leaving her alone for a long time."