Capital Radiology Clayton

"Visited Capital Radiology Clayton for an ultrasound scan and the service from the reception staff, including Mary and the service from the ultrasound technician, was nothing short of amazing. Kind and friendly staff that performs a speedy and accurate job. Highly recommended!"

"After seeing my doctor they called through to book me in. When I got there they had only booked me for the Thyroid and not the abdomen scan which was also on the referral and the actual main reason I needed to be there. The abdomen was the painful thing, Dr. had just booked my thyroid as a precautionary thing. There was no other appointments left for over a week and terrible timing as due to go away over Christmas. Very annoying, waste of time, and still no closer to finding out cause of abdo pain. Also reception staff did not apologise at all when I explained it."

"Receptionist ladies helpful and kind mannered. Staff very informative had a Doppler ultrasound done. Will be attending this clinic again for other radiology in future."

"I had turned up at 9am without an appointment and spoke to the younger receptionist whom explained that they were booked until later in the afternoon, however given I was there and I had a full bladder she would squeeze me in because someone was running late to their appointment. I was asked to sit down and it should not be too long until I would be called. (appreciative to be seen without an appointment) 40 minutes later with a full bladder I was quite uncomfortable, I approached the desk to speak to the receptionist, she was on the phone and another receptionist spoke to me in an abrupt manner. She was not discreet and explained that I did not have an appointment and that they would be squeezing me in. I calmly explained that I was very uncomfortable and that I was under the impression that I was next to be seen, as the other receptionist told me that if the other patient did not make his appointment, I would then be slotted in, take a seat it will not be long. I also added that it had not been communicated with me. She showed me no sympathy and said that I could use the toilet to relieve myself. I then returned to my seat. I was quite embarrassed by the way this woman spoke to me and I found that she was not very friendly to begin with therefore, I returned to the reception to speak with the original receptionist and asked how long it would be, she then responds with " Oh, yeah we will be squeezing you in and I don't know how long it will be but I can check if another location can see you". I told her that I was not happy with that. I also said that it would have been nice had she communicated that with me 40 minutes prior, rather than tell me to take a seat and wait. She was clearly instructed by the other receptionist to tell me they no longer had any appointments. There was no apology for not communicating with me or solution for the fact that I was sitting there waiting to be seen because of how I was instructed. My issue was not that I had to wait, it was the manner I was spoken to and the lack of communication. The only reason I felt it was necessary to write a negative review is because in an industry where you need to show great compassion and empathy and make people feel at ease these two staff members did not demonstrate it at all. I am not writing a review on the practitioners as that would be unfair because I did not get to see anyone. I was seen by a clinic that does not bulk bill and was treated the way I should be treated, with respect."