Capital Radiology Clayton Monash House

"The receptionist need proper training in handling disappointed customer. By all means if you have other alternatives don’t go to this centre or you will be treated poorly by the receptionist. Got a missed call in the morning to tell that my appointment for today was rescheduled. Obviously being so disappointed as I have taken a day off work, I tried to keep my calm as they put me on hold trying to find “better alternative”. My husband took over the call and the lady over the phone keep on saying “I can’t hear you” obviously my husband then speak louder to my shock the lady replied “don’t raise your voice I’m gonna transfer you to another lady”. Wow just wow. No remorse they just ask to understand their situation without UNDERSTANDING as a customer who has been waiting for 2 weeks. Go somewhere else that’s my advice. I got no option as I was referred by my GP here. They told me next appointment 7 June and they don’t even book me in. They knew they were short of staff as they said they have to cancel appointments yesterday as well, could you not let me know earlier then? Not on the day. If you were being courteous and polite, it would be much better but no you were not as your service was just poor and seems like you hate your job so much that you poured it out to your customers."

"Overpriced, and you will never get your Medicare rebate back, as they will claim it to themselves. If you want to get it back to you you will have to stay on the line for more then am hour in order to hear that this is not their fault, and that Medicare made a mistake. Then you will call Medicare and Medicare will tell you, that it is not their fault and that this place made a mistake. You will try to call back to this place and no one will pick up a phone. So, unless you have lots of money and you don’t care about Medicare rebate or if you have lots of time to try to get your money back, DONT go there. I went today to Marina ultrasound and had a wonderful experience. The doctor and receptionist were both extremely nice and they charge 30% less. Also you don’t have to wait on the line to make an appointment."

"Nice modern clean place with a spacious waiting room and facilities. Quick appointment times and very professional. I didn’t have to wait to be seen on my appointment time. Bulk billing services available also"

"Merciless practice. I was referred to the practice by my doctor and booked for an ultrasound. I was late 10 minutes for the appointment because of the stupid parking system at the practice. There were other drivers on the driveway going back and forth to sort out the parking and I was delayed too. The receptionist was rude and not helpful at all (the lady sitting at the very left side). She didn’t care I had to book a babysitter to come to the appointment but said I have to wait till 12:30 and see if I could get in. If I had someone at home looking after my kid, probably I could but she doesn’t seem to understand there are people in this world with different circumstances. She didn’t even care to ask. I am a single parent on my own and she would have no idea what it means that you have to hire someone to attend at an appointment like this. Seriously. Do you understand what I had to sacrifice to make one simple radiology appointment like this when you are a single parent with 4 years old child your own and working, studying ? If you did, you can’t show such attitude you don’t want to even care and tell me recklessly “you can wait or cancel it”. Which I chose the second option, cancelling. Do you want to know why? I can’t afford longer babysitting cost. You even made a joke about parking issue with the radiologist on the phone while I was right in front of you and I felt almost insulted. I so regret that you were the receptionist I had a turn this morning. It could have been a different story if it was a different receptionist who cares to understand the patients who made their time to be there in order to make sure they are well. Thank you for making me wasting babysitting cost for nothing this morning"

"Fingers crossed i never get to use Capital radiology's services in future. Really disappointed with their service at the Clayton centres. They cancelled my appointment when i was 10 minutes late for my ultrasound which i had to book weeks in advance as there were no dates. Not even a phone call to check if i was coming for my appointment. Just cancelled!! 10 weeks later i make another booking well in advance again and one working day before my appointment I'm told it has to be cancelled as there was no staff who could attend to my appointment and that it should never have been given to me in the first place!! Pathetic care factor. Did not even try to compensate in any way. Luckily i found another clinic way cheaper. Managed to get a booking easily and also the staff was so polite."