Clayton Road Doctors

Welcome to Clayton Road Doctors, a reputable healthcare institution located in Clayton, Australia. As a trusted establishment in the medical field, we offer a range of services to cater to your health needs.

For your convenience, we provide out of hours care through the 13SICK hotline (13 74 25). Please note that our operating hours on public holidays are from 9am to 1pm, and we are closed on New Year's Day, Good Friday, and Christmas Day.

If you're unsure about whether the Flu Vaccination is suitable for you, we have compiled helpful information to assist you in making an informed decision. At Clayton Road Doctors, we are proud to be part of the Qualitas Health Group, a network of 40 community-based general practice clinics across NSW, QLD & VIC. Our mission is to make healthcare accessible for all, and we strive to deliver on this commitment.

It's important to note that medical reports and consultations related to Workers' Compensation and Third Party claims will be charged in accordance with the AMA Fee List. We kindly ask our patients to make bookings online whenever possible, but rest assured that we will make every effort to accommodate walk-in patients.

Certain services such as pap smears, health assessments, skin checks, or consultations involving multiple complex concerns may require longer appointments. Please inform our team when booking to ensure sufficient time is allocated for your visit.

To maintain patient confidentiality, test results will only be given to the concerned individual by a doctor. However, it is generally recommended to schedule a follow-up appointment with your doctor to discuss the results. Medical Certificates can be provided after a consultation, but please note that they cannot be backdated. We encourage patients to seek this service early in their illness.

If you have visited our practice within the past twelve months, you can book a telehealth consultation online. However, new patients must have an initial face-to-face consultation with one of our GPs, unless they are COVID positive.

Our practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality. You can trust that your medical records and consultations are kept strictly confidential. If you require a transfer of medical records from your previous practice or doctor, simply request a 'transfer of medical records' form from our reception team.

For pathology tests, a referral from your GP is necessary. We recommend having this referral ready when visiting the pathology collection center. Some tests, such as pregnancy glucose tolerance testing, may require prior booking with the pathology department.

Work cover patients will receive the same level of care as regular patients. Please inform your employer before your first consultation so they can provide you with a claim number related to your current case.

If you require a referral to a specialist, it is advisable to consult with a GP first. They will guide you on whether a referral letter is necessary. Please note that specialist referrals cannot be backdated, and any charges associated with specialist consultations should be discussed directly with the specialist.

Our communications policy outlines how and when we receive and return telephone calls and electronic communication. While emails are primarily used for administrative purposes, we prioritize patient privacy and will not disclose personal information or use email for appointment bookings or cancellations.

To keep you informed about our practice and health services, we may contact you via SMS or email. Please be assured that any generic email communication will only include your name and email address, as no further personal information is stored.

Stay updated with the latest news and information from Clayton Road Doctors by subscribing to our newsletter. Lastly, Qualitas Health acknowledges the traditional custodians of the land on which we live and work and pays respect to the elders past and present, as well as all other Aboriginal people.

We look forward to serving you and providing quality healthcare at Clayton Road Doctors.