Salera's

"I bought a Tissot back in May 2022 as a gift for my husband and the time on watch slowed down , even after we adjusted it a couple of times over a week. Brought it back after a week and was told it’s gonna take 3 mths (21 Aug was the date given) to assess and fix. A bit disappointed with the time frame due to Covid as per Sophie but no choice. Waited for months and no call. Finally, I called up (24 Aug) and Sophie told me it has been sitting there since 15 July and someone has left a msg. Checked my voice mail and not a single msg in my voice mail. Wouldn’t you call again after a week or 2 when your customer didn’t turn up or reply? It’s been almost 6 weeks since you got my watch back and on your receipt it says if not claimed by 3 months it will be disposed. Really?? And you never try to call the customer again. Very disappointed. And when I looked at your invoice it’s being repaired within Victoria. Do you need to give your customer 3 mths time frame to fix a watch? I should have asked for a refund instead of waiting. Very disappointed! You guys need to up a bit on after sale service and follow up with another call if no response."

"I've purchased many watches at Salera's Doncaster over the decade. Recently, Sophie organised an obligation-free transfer of a beautiful Longines watch. Next day I got a call it's arrived & Carla fitted it to my wrist that evening. From enquiry, transfer to purchase all within 24hrs! My experience has always been positive & consistent. Thanks again Salera's Doncaster."

"This is undoubtedly the most unpleasant customer service I ever experienced. Aggressive, down talking, rude, raised voice practically yelling at me. I get that you can have a bad day but taking that out on customers is not ok. Incredible that in this day and age you’d approach a customer like this, especially someone who has bought from them before on a number of occasions. I will NEVER buy from Saleras again."

"I had a brand new Gucci watch gifted to me for my birthday, But when I opened the box we noticed it had stopped working, I called up they told me to bring it down so they can look at it. The Staff allowed me to switch it out for a new watch, Which was amazing. I appreciate the fantastic service and the fact that I can now wear it and enjoy my new watch.. Thank you! Apologise I do not recall the staffs name."

"Nice range, bought a watch from here a few months ago. Came in today to add a few more links, something that I was told I could do but was told to wait as the only person capable was with a customer. Waited a while until I was repeatedly asked if I wanted to come back tomorrow as they were closing soon. Closed the shop around me as I continued to wait and was told to come back tomorrow. I came in with more than enough time and waited around for nothing while the other two twiddled their thumbs, horrible service"