Angus & Coote

"I would give negative rating if i could. Extremely rude attitude!!! Especially the store manager! Worst experience in my whole life ever!!! Spent a few hundred dollars for a 9ct gold necklace, brock by itself after a few weeks! Then they offered an exchange, broke again after wearing it for a few hours! I called up to ask what they can do, told me to have the receipt and call again to speak to the manager. I found the receipt and called up again, and the store manager talked to me rudely without even listening "you already know nothing you can get from us! Why are you talking rude and aggressive" ??? Your stuff told me to get the receipt and call again so I did, then I receive this. Worst Worst Worst retailer ever, very poor quality products too. Don't ever purchase anything from this brand!"

"kaysha and her team always have the loviest and kind energy, and with her help we picked out great pearl pieces for great prices!! great experience"

"My engagement ring is broken nine weeks before our wedding. The manager of the Doncaster store at Shoppingtown has just hung up on me and accused me of calling multiple times (first time I called!!!). She has called me rude and when I asked what ‘status quo’ meant she made me feel inferior and stupid! Hence my change of attitude!! When I returned the ring, devastated that the claw was broken which made the stone slip out, not even an apology was received from the shop. I will never use this jewellery store again after this horrific experience."

"Worst customer experience.... Made me feel like a thief when I came to browse their products.. asked and kept my ID while I tried on a ring. Some jewellery pieces were pricey but felt like cheap plastic. I would never recommend this place to anyone, from both customer service and product stance point."

"I will never step foot in the Doncaster store again. I'm so deeply appalled by the lack of customer service I just experienced. Both attendants treated me like a thief, they would barely show me the jewelry, stating it was their store policy not to let me look at it closely. The attendants then later reprimanded my children for 'eating a snack' in store - they made no mess whatsoever, again stating it was their store policy.. Worst customer service I have ever experienced. They lost out on 2 sales today! They need serious training!"