Platform 270

"Made a Tuesday breakfast booking at Platform 270 via a mobile dining app - The Fork. I haven’t been to Platform 270 and after arriving here I realized this is the main dining venue for DoubleTree by Hilton Melbourne. Although I haven’t been to this property, as a Hilton Diamond guest, I asked the reception if Diamond members entitled to a 25% discount as per Hilton global website. With further confirmation, the receptionist replied the discount only applies to dinner and bar consumption but not breakfast. Not an issue so I promptly asked for a table as I had a booking via The Fork. The receptionist referred me to a waitress who I later know her name as Natasha. Natasha asked if I want to have their buffet breakfast or A-la-carte menu, I told her I would like to look at both before I decide. Natasha then asked me to find a table and sit down. I saw her walked away very quickly she wasn’t even interested where I was sitting. As a first timer to Platform 270 and being a small restaurant, naturally I thought this is no big deal she could find me easily later so I chose a smaller table of 2 and sat myself down. Dining at a Hilton property, I would be expecting an A-la-carte menu to be brought to my table next. I waited……waited…..waited….there was no one checking on me, no one even bothered acknowledging me and I just kept sitting there…… You might ask was the restaurant busy? No. Was there short staff & everyone running off their feet? No. Was Natasha the only waitress and attending other emergency issues and couldn’t come back? No! At that moment I saw Natasha was standing behind the reception chatting away! I decided to walk across to the reception and asked what was going on? I stated that I sat myself to a table and she could at least brought me a menu to the least. What Natasha replied was very defensive and absurd. She said the menu was there (pointing over at a direction) and stated I shouldn’t raise my voice and “we are not getting anywhere”! Bitterly disappointed was an understatement. I had no idea where they keep their menu and it is not unreasonable to expect an A-la-carte menu to be brought to my table. To make the situation worse, Natasha suddenly made things up and stated that I had told her I like to look at the buffet first!!!! Hence she didn’t bring me the menu!!?? I see this is a serious issue when one’s credibility is in question. Throughout the meal I did not see Natasha and I had no idea what she would say to Hilton to defend herself but I feel that I need to write this feedback, to express not only my poor first impression of DoubleTree by Hilton Melbourne, but to give my side of the picture. The dining experience has been no doubt awful & no management at Platform 270 approach me to talk over this. Shouldn’t that be common sense? As I walked up to pay my bill, I had a conversation with another waitress “Nos” who I guess she was empathetic. As I asked, she gave me the name card of their Operations Manager- Mr Shreyas Matkari."

"Good location, it’s easy to find it. The atmosphere inside was nice, but not busy, there were only several guests when we had dinner. The waitress took us to a table where was in dark, and close to the kitchen. Actually it was not suitable for chatting and dinner. The food was good, but not great. Lychee matinee was so so, and the waitress didn’t fill up our glasses on time."

"Stayed here for a staycation and ate here on the first night. The spices cauliflower with wild rice, chickpea and herbs were so delicious, that I craved for it the next day! The $5 happy hour for house beer, wine and spirit is a nice touch. My husband ordered the BBQ chicken burger and found it average though."

"Slow service when I was there, but super super super cheap food if you use the Groupon voucher. Pasta portions were very very small which was disappointing as pasta is cheap, so if you're thinking of ordering pasta be prepared to buy some maccas on the way home. Ribs were nice and tender, would recommend. Chocolate martini was great, strong but easy to drink. The apple crumbl was a bit soggy but nice anyway. The baked chocolate cookie was quite large, rich and filling. Great place for a cheap but "fancy" date, would recommend with the Groupon voucher."

"Dinner here was okay, expected it to be better because its part of Hilton! Ambiance was nice, modern industrial, friendly staff. Burger was nice, bit small for how it is written on menu, ‘crispy squid’ wasn’t crispy, bit greasy, but was tender. Deserts were best of night, especially the Apple Crumble with figs!"