Windows Restaurant 65 Queens Road, Melbourne, Victoria 3004

"If youre staying in the hotel dine somewhere else. The service is nice but expected. Breakfast buffet... the food is an enormous let down. Flavorless, made with no care. Watery and sloppy. Really disappointed for a 5star hotel restaurant. Pricing was outrageous for the experience."

"What really stood out was the customer service. And the breakfast spread was pretty great. Even a slight variation of the spread from Saturday morning to Sunday morning would have been great. But overall great restaurant and good food."

"Restaurant was very clean. The things i noticed were as follows. The bread was cut up and dry.Why not provide small dinner rolls? Thre were pieces of butter rolls.Why not go up a noth and make garlic bread? There was no pepper or salt.Had to ask.Why not have small salt and pepper mills on each table? The gnocchi was bland,mushy and tastelss. Calamari was soft and mushy.This might indicate that it was old and standing too long . Chef should concentrate on quality of food than taking photos of the buffet. No signs to indicate various ice cream flavours in small fridge by the sweets. The lamb was cut up on board.This made it cold and bland.Thre was no other meat on the carvery. Apple crumble,custard?was so thick that upon pouring,a chunk of custard dropped out in the bowl from the jug provided.This might indicate non fresh made custard or gone cold. Staff were good but a little annoying.Trying to eat and kept asking if everything is satisfactory.Please one time is enough as one is trying to relax with partner. Trying too hard can backfire. Glass that came with beer was not cold.Beer can go flat quickly. Staff standing at the buffet can make one uncomfortable while trying to place food on plate.Let people breathe a little please rather than been a nuisance. Nuts on cheese board seem soft.This could be because they have bee left in open air for a long time or that they are old. One set of cutlery for the duration of our meal. After having various plates,the fork and knife became a mess.Have cutley available by the plates for one to take as required can help. The staff do not mention what type of coffee is available with paid buffet meal."

"We had a thoroughly enjoyable Valentine's day dinner at Windows. The food was beautifully presented and delicious, the staff could not be friendlier and attentive even with a near full house. All this with a bonus view of the sunset over Albert park lake. Thank you to Karl and his team - keep up the great work!"

"My partner and I live right near the Windows Restaurant at the Pullman so we have visited around 5 times. Each time we go we have our fingers crossed it has improved but unfortunately so far this has not been the case. This visit we both ordered the Ribeye Medium rare, the truffle parmesan fries and the Roqette salad. Both of our steaks came out well done, and cold. Equally as cold were our fries. The salad somehow got confused for vegetables. The food had potential but is very poorly executed. My best suggestion for the restaurant is to get a new chef and relaunch. We hope our most convenient restaurant can become a good one."