Advanced Health Medical & Dental Centre 25 Restwell Street, Bankstown, New South Wales 2200

"Very good medical centre. Receptionist are very friendly. Dr taking care of patients carefully. Specially Dr Shams she always smile and welcome every patient she look. I recommend everyone should visit there."

"Meet couple lovely Dr, however the waiting is such looong time! No matter if you have booking. Appointment at 12.30 and now it's 1440 and still hasn't seen by the Dr. Far out! You guys have been warned!"

"So I called to book a telehealth appointment and it was booked for 11.15am and I was told the doctor won't call me at that time. He will call me anytime after that during the day because I wasn't coming in to do a face to face appointment. So basically telehealth appointments are not a priority to these doctors now because we dnt come in. What they dnt understand is that some of us cannot come in due to not being too well to even get out of bed. It's not my first time at this practice so why am I not a priority like those that come to do face to face? I think its so unfair and very wrong in so many ways. I honestly think this practice is getting worse by the day"

"Inconsistent and horrible service from both the reception ladies and the doctors. I thought I have been to worse medical centres until I came across this one. I booked an appointment at 4.00pm and wasn’t seen until 4.50pm. The doctor who consulted me was Dr. Joseph Sous and he was walking in and out of his office and walked past me several times. I was the only patient waiting to be seen and he did not acknowledge my existence once. Not even a “sorry for keeping you waiting it won’t be too long”. Garbage service! I also want to add that the consultation experience was not at all pleasant - the doctor was not very confident with his diagnosis and appeared to be very lazy in his responses. As a clinician myself, I’m disappointed - you shouldn’t make your patients wait so long for them to receive zero to nothing. There was no willingness to build rapport or make me feel comfortable during the service. I also want to add - this doctor did not ask me any questions that concluded his diagnosis. Useless! They say this is “health care”. Overall, thanks for the experience - Now I know which medical centre to tell people not where to go to."

"Long wait times, having an appointment will make no difference - they will still make you wait over an hour past your appointment time. (Almost as if they are hoping you'll give up and leave because they already have the medicare swipe). Have not found the doctors to be particularly great here either. Was good for the mandatory Covid Vax back in 2021, (its how I found this practice, originally) but my experience since then, seeing GPs, has been a waste of time coming here."