Kmart Melton 555 High Street, Melton, Victoria 3337

"Worst customer service, worst Kmart. Spent hundreds of dollars on a click.and collect order for my daughters birthday. I was in the store several hours later and there was loads of stock of everything I'd ordered. Got an msg late that afternoon telling me that my money had been refunded and nearly all if it was unavailable. Refund will take days. All the items are definely n stock and no I'm left with no items, no money and her birthday is in 2 days. So disgusted, my daughter doesntbget her gifts because some lazy staff member who couldn't be bothered to pack my order."

"Went to buy some Lego tonight get a price match with targets Lego sale they have on the manager on duty tonight was the rudest old lady I've seen in my life tried to lie about how a price match works saying the store needs to be open to do a price match lol I work in retail love that's not how it works and the fact you're a manager is laughable no need to treat a customer rudely because you're doing the graveyard shift that's your choice nothing to do with me especially when I'm being respectful and then you try to bully me further Infront of your colleagues and laugh at me price matching I deal with customers every day price matching I know how it works love never again I'll go to target next time I'll be forwarding this to corporate tonight."

"Me and my friend Got told off tonight by a man Named Dylan…. Told me and my friend off for “throwing stuff” around when I explained it was just a Pom Pom and only got thrown ONCE but he claimed we were throwing a BUNCH of items at each other in the art section and kids section which was not true, got told we were throwing stuff at each other and at other people which wasn’t true either. After telling him we were not throwing anything he still threatened to kick us out. His attitude was appalling. Not even a kind “hey have u guys been throwing stuff? If u are could u plz stop” it was just “are you guys throwing stuff? If u don’t stop I will kick u out”"

"I went to buy the item but could not find in the self, went to ask the customer service lady who was busy chatting with her friend . Once she saw me she quickly said whatever is in self that’s it , Looks like she wanted to show she was doing her job but she was only physically there and her attitude was as like I have to pay to talk to her kind( I could not properly read her name tag).As I was desperate to find the item and does not like her attitude so I went to another girl Alisha,She quickly went to check for me if they had a stock but could not find so suggested me to order online which was very helpful. Other day I went there then lady named Sandra was very helpful too.the store is normally busy but even not busy the store is not very clean. But it a Kmart the ladies favourite place so cannot give negative reviews."

"Most of the shelves were empty specially the one I was after so I had to place click and collect order and collect the order the next day from the same store. Staff confirmed that they didn't have the item in stock but I was able to find the item available in this store. What a shame this caused me too much inconvenience and need to do another trip. I think staff are not willing to sell the stock sitting in the back of the store."