Quest Sanctuary Lakes

"Truly a horrible horrible experience. The room was not clean at all, the mattress was like sleeping on a rock (I am 29 weeks pregnant and I couldn't sleep for 3 days) the ensuite toilet door did not close, the tv in the main bedroom didn't work. It says that there is a pool on site which is not true at all, it is down the road at a club and there were swimming lessons on the whole time pretty much and there is no room service or restaurant it is also off site. False advertising, really awful rooms and honestly the most disappointing hotel I have ever stayed in. Please do yourself a favour and stay at the Quality Suites in Point Cook it is 100000 x better than this place."

"Appartment 25 stayed from 21/7 to 23/7 First of all a big thank you to the team at quest for providing such a beautiful location and accomodation , I wanted to really emphasise how clean this place was honestly they put a lot of bigger hotels to shame , this was clinically clean everything was on point from the folded toilet paper to the way the carpet was professionally clean , who ever cleaned this place takes pride in their work and it shows , Thank you to the lovely lady at reception for being so polite and adding that extra special feeling to our holiday . Once again thank you to the entire quest team especially the cleaners you represent your company well ."

"Comfortable, clean and spacious. Well-equipped with a dishwasher and washing machine, making longer stays easy and convenient. Individual covered parking space available for each apartment. The apartment we stayed in was not wheel-chair friendly, however it is possible there are units which cater to the same, which was not something we checked on. Resort facilities are available to guests, however we didn’t have a chance to check these out as we spent most of our time exploring Melbourne. Great option to stay for travelling families."

"Over priced for what you get. Housekeeping could improve as we found rubbish on the floor in the master bedroom, the rubbish bin itself was not cleanned. The bonus was the washing machine & dryer. Handy to local shops and restaurants."

"Booked 2 nights Accommodation for my family and friends. I wanted to ensure they receive great hospitality and comfort during their visit to melbourne for my wedding. We hired FOUR 2 bedroom appartments and THREE studio rooms. For 18 Adults 2 infants and 1 teenager. The manager was constantly rude to my guest’s informing them that they cannot visit one another to have breakfast or dinner with each other. My Aunty and Uncle had their 7 adult children staying in two of the other 2 bedroom apartments while they stayed in the one bedroom. During check out they were told by the manager they couldn’t receive their cash bond back due to too many people being in the studio room as they had dinner and breakfast all together. My friends who had their babies/ children experienced the same hostility. When I tried to communicate with the manager, she insisted she was correct without allowing me to fully explain why she misunderstood the situations. English was clearly her second language and I understood there was a language barrier and communication breakdown. I sincerely apologised for any misunderstanding that arose on behalf of my guests. Eventually, they all got their bond back however, we did not receive any form of apology for her own misunderstandings, the inconvenience and distress she provided in particular to my elderly Aunty, pregnant cousin and friend who had her 8 month old and 3 year old with her. To receive service from a manager like that speaks volumes about the type of experience you’ll receive from Quest Service Appartments Sanctuary Lakes. I live in Sanctuary Lakes which, is why I chose this accommodation. I’d prefer to choose Holiday Inn at Werribee to accommodate my guests next time or choose air bnb to hire a house in Sanctuary Lakes."