Established Property 1 Adelphi Boulevard, Point Cook, Victoria 3030

"n 2020, Vanessa from Established Real Estate incessantly contacted us, claiming she had numerous interested buyers for our home. We had considered selling later, but she persuaded us to sell at the time, also pointing us to another property which she assured had no problems. Unfortunately, after moving in, we were met with issues that cost us $10k to fix. When our house went on the market in Oct 2021, there were no offers until March 2022. We took it off the market, only to entrust them once more in June 2023. Yet, still no offers by today’s date. Upon deciding to change agencies, Established Real Estate suddenly claimed that we had previously rejected several written offers. We requested evidence of these offers, but were met with silence. To make matters worse, they withheld our files, photos, and rental management data, pressuring us to pay more than our agreed amount. This unprofessional behavior caused immense trouble for us and our new agency. We felt compelled to contact consumer affairs due to their misleading information and negligence. I urge potential clients to conduct thorough research and, if possible, avoid partnering with Established Real Estate."

"Anu was outstanding in helping us rent out our property and was very supportive throughout the process. Her market knowledge, prompt communication, and dedication resulted in a seamless and successful rental experience. Highly recommend her services!"

"I recently had the pleasure of working with the Anu, the real estate agent from established when searching for a new leased house, and I must say, the experience was nothing short of outstanding. From the moment we connected with the agent, they displayed a level of professionalism and dedication that made our house-hunting process seamless and enjoyable. Throughout the entire process, Anu was prompt in answering our queries, addressing any concerns we had, and keeping us informed about updates. Their transparency and honesty were refreshing, and we always felt like we were in good hands. In addition to their professionalism, the agent's friendly demeanor and positive attitude made them a pleasure to work with. They were genuinely invested in helping us find the right home, and it was evident that they took great pride in their work. If you are looking for a seamless and enjoyable house-hunting experience, do not hesitate to reach out to this outstanding agent. They are simply the best in the business."

"Katherine Owen from Established Properties in Point Cook has been a total godsend for us. She really went above and beyond to make sure our move into the property went smoothly. When our movers messed up and couldn't do the job in the afternoon as planned, Katherine got us the keys early in the morning at 7:30 am. She even sorted out some missing garage keys, finding them in the office and making sure we got them on time. She even swung by our place when we had an urgent repair request to check it out and offer her expert opinion. Katherine genuinely cares about her tenants and always goes the extra mile. I've dealt with a lot of agents due to my job, but nobody even comes close to Katherine's professionalism and empathy. Established Properties is really lucky to have her, and I highly recommend them for their exceptional service. They truly provide a top-notch experience."