Mantra Parramatta

"For a hotel that claims a 3.5 to 4 star ranking out of 5 it should be a 1! $431for 2 nights for the executive spa was a joke including the rediculous security deposit which was shown very subtle after the booking process, unlike 4-5 star hotels in South East Asia will clearly show all fees and additional security deposits during and after reservation and booking completed and on a confirmation email. Room was not cleaned on the 2nd day even with the door sign saying i was outide 3 seperate ocassions. Spa bath jets are broken sending water over the bath onto the floor, Very bare room amenities 1 small milk and some tea coffee avaible, bed was awful 2 single bases and a queen matress. Shows room service on the room phone but no menu anywhere. Also the GM trying be friendly and let me leave a $100 cash deposit I'm sure as she really wanted to charge me for extra towels. Don't stay here go to the merition."

"Rooms are ok, a bit outdated. Service was generally satisfactory. $26 for handful bread and warm items, and no fresh fruit whatsoever in a “4 star hotel” is daylight robbery. I would choose a different hotel next time."

"Listed on Google as a 4 star hotel so I can only assume that the rating scale is out of 10. This place is extremely tired and in need of a major repaint among other things. The staff were friendly enough but were hampered by their booking system so check-in was slow and awkward. Note for travellers who are staying multiple nights: they only do house keeping once per week (it is mentioned in the very fine print at the bottom of your contract). Summary is: Have low expectations and then you won't be disappointed."

"Really bad hotel. Service is shocking. Stayed 4 nights and asked for my room to be cleaned, bed made and fresh towels three times, but only got a fresh towel on day four. Lights didn't work so reported on first day, was told maintenance would come and was never done. Its unclean and very outdated. Probably one of the worst hotels Ive stayed in. Location is good so aim for other hotels around here."

"Wish i could give 0 stars. Such a third class hotel. Everything was mess. Rooms were not clean and toilet and bathroom was so bad. And the shower you dont even know how to take a bath thre. The whole water goes out of the bath tub. And the toilet side is so messy. The bed has hair on it. And the blanket for sofa it was wrapped in a bag with lots of hair. Will not recommend to anyone."